Exports taking a long time - days

[Qi_40]

When I recently exported payments or subscriptions CSV files and it took days for me to get an email that the download is available.
Is this normal?

The exports were around 300 items so not too large.

 

[Qi_40]

My exports from 22-03-2023 finally arrived on 28-03-2023, 6 days later!
I would really appreciete it if someone answers this question and or looks into making the time shorter.

 

[Pabblymember14]

Hello,

Can you please check it once again & let me know if you're still facing such case?

 

[Qi_40]

Thanks they seem to arrive within a few minutes now

 

[Qi_40]

Customer exports do not seem to be working - can you please have a look?

 

[Qi_40]

Can someone please look into this problem - Customer exports DO NOT work

 

[MukeshR]

Hello @Qi_40 ,
Upon reviewing this on our side, we found that the use of your own SMTP settings might be the cause of the issue. We recommend reaching out to your email provider for more in-depth details on this matter. If you need any further assistance from us, please don't hesitate to ask. For additional clarity, please refer to the attached screenshot.

 

[Qi_40]

Okay I will take a look but I am not sure that is the problem.
For example today I received an email of an export a few days ago and of the 50 records selected the downloaded file contained only 15 records

 

[Qi_40]

I think there may be a problem with the exports if the data is filtered.

For example when I try to export the last 50 Status = Paid customers. I receive no export email.

 

[MukeshR]

Hello @Qi_40
Thank you for raising these concerns. We will review them and provide you with an update

 

[Qi_40]

Hi Mukesh
Data Exports are again taking extremely long can you please take a look id there may be a problem?

 

[MukeshR]

Hello @Qi_40 ,

The export of records in Pabbly Subscription Billing occurs at a rate of 125 records per minute. Therefore, if you are exporting a large number of records at once, it may take some time to process the request.

We kindly ask for your patience while the export is in progress. Once the export is completed, the records will be sent to your registered email address accordingly.

We hope this information helps. If you continue to experience any issues with the record export, please let us know so we can assist you further.

 

[Qi_40]

Thanks for your reply.
That may be but I tried to export about 280 records at least 7 times yesterday and received no emails to download the export so I think there may be a problem.

 

[MukeshR]

Hello @Qi_40 ,
Could you please check this on your end now and let us know if you haven’t received the exported file in your email?

Also, since you are using a custom SMTP for your email notifications, kindly review your email notification logs to see if there are any related entries regarding this.

 

[Qi_40]

Thanks it looks like it is working now. I received about 7 emails at the same time. It must have been blocked somewhere

 

[MukeshR]

Hello @Qi_40 ,

Thank you for the confirmation. If you encounter any other issues or have further questions, please feel free to reach out. We’re here to assist you.