Exports taking a long time - days

[Qi_40]

When I recently exported payments or subscriptions CSV files and it took days for me to get an email that the download is available.
Is this normal?

The exports were around 300 items so not too large.

 

[Qi_40]

My exports from 22-03-2023 finally arrived on 28-03-2023, 6 days later!
I would really appreciete it if someone answers this question and or looks into making the time shorter.

 

[Pabblymember14]

Hello,

Can you please check it once again & let me know if you're still facing such case?

 

[Qi_40]

Thanks they seem to arrive within a few minutes now

 

[Qi_40]

Customer exports do not seem to be working - can you please have a look?

 

[Qi_40]

Can someone please look into this problem - Customer exports DO NOT work

 

[MukeshR]

Hello @Qi_40 ,
Upon reviewing this on our side, we found that the use of your own SMTP settings might be the cause of the issue. We recommend reaching out to your email provider for more in-depth details on this matter. If you need any further assistance from us, please don't hesitate to ask. For additional clarity, please refer to the attached screenshot.

 

[Qi_40]

Okay I will take a look but I am not sure that is the problem.
For example today I received an email of an export a few days ago and of the 50 records selected the downloaded file contained only 15 records

 

[Qi_40]

I think there may be a problem with the exports if the data is filtered.

For example when I try to export the last 50 Status = Paid customers. I receive no export email.

 

[MukeshR]

Hello @Qi_40
Thank you for raising these concerns. We will review them and provide you with an update