"Contact already added" error

[clicktwostart]

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IjU3NjUwNTZiMDYzZTA0Mzc1MjY1NTUzNjUxM2I1MTZhNTQzMDBmMzUi_pc

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I am getting my buyers into the mailing list of Getresponse using Pabbly Connect.
However I get this error message... I'm assuming it's because the buyer is already in my list.

This email is to notify you that for the workflow XXXX , a recent task was not executed due to following "Contact already added" error. My issue is that I don't want to receive error mails for such issues (it's not an issue to me, since the contact is already in my list). How do I stop getting such emails? ---​ Task History ID: XXXX Step Name: GetResponse > Create Contact Connection Name: GetResponse Max Task Error Detail: { "httpStatus": 409, "code": 1008, "codeDescription": "There is another resource with the same value of unique property", "message": "Contact already added", "moreInfo": XXX, "uuid": XXX }

 

[Soumya Tripathi]

Hello @clicktwostart
As we checked, you have added the action step “GetResponse: Create Contact”. If a contact already exists, it will return the error “Contact already added.”

To resolve this:

1. First, add the action step “GetResponse: Search a Contact via Email” to check if the contact exists.
2. Then, use “Router (Pabbly): Conditionally Run” with two routes:
   • Route 1: If the contact doesn’t exist → add the action step to create the contact in GetResponse.
   • Route 2: If the contact exists → add the action step to update the contact in GetResponse.

This setup ensures your workflow handles both existing and new contacts without errors.

 

[clicktwostart]

Noted on the logic.

When the email is not found on Getresponse, "Search a contact via email" will return only Response = (empty)

But it will not return the Response field if if the contact exist.

In this case... how do I create "If the contact doesn’t exist" if Response field is not available in all situation?

 

[Soumya Tripathi]

Hello @clicktwostart
In the filter, you don’t need to select “is Empty.” Instead, you should select “Exists” or “Does Not Exist.”

For email addresses that do not already exist in GetResponse, the label shows Response: Empty, whereas for contacts that exist, it shows Contact ID, Email, and other details. You can use any of these two as parameters for filtering.

 

[clicktwostart]

This works, thank you for the huge help!

 

[Soumya Tripathi]

Hello @clicktwostart
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