Add multiple tags to mautic via webhook

[DnLx]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTZmMDYzNDA0M2Q1MjZjNTUzZDUxMzQi_pc

Your Task History ID

IjU3NjcwNTZmMDYzNDA0M2Q1MjZjNTUzZDUxMzQi_pc

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi there,

I'm currently creating and updating contacts in Mautic using a webhook, and everything works fine. However, I now need to add more than one tag to a contact. I've tried separating the tags with a comma, but when the contact is created in Mautic, the tags appear as a single tag containing "tag1,tag2" instead of being separated.

How can I achieve this?
Thanks ind advance!

 

[Preeti Paryani]

Hey @DnLx,

Thank you for sharing the details.

Could you please try adding or updating a contact by mapping only the tags in a separated format? In the screenshot you shared, the mapping appears to include a colon, which might be causing the issue.

We recommend adding only a few tag names separated by a comma and then trying to add/update the contact again.

After testing, please share:

1. A screenshot of the action configuration, and
2. A screenshot of the resultant contact in Mautic showing the tags applied.

If it works correctly, the issue may be caused by the colon used in the mapping. If the issue still persists, the screenshots will help us investigate further.

 

[DnLx]

Hello and thank you for your response.

I have tried following your instructions and sending only two tags separated by commas, but in Mautic, the tag is added as if it were a single tag instead of adding two tags. Please review the following video I have recorded.

Pabbly - Mautic Multiple Tags

Shared with Zight

share.zight.com

Pabbly Mautic Multiple tags 2

Shared with Zight

share.zight.com

 

[ArshilAhmad]

The Mautic: Create or Update Contact action step does not appear to support comma-separated multiple tags in the same execution. We have added a Text Formatter and an Iterator to your workflow, which should allow you to add multiple tags to your Mautic contact.

Please run your automation once by making a submission (not by clicking "Save & Send Test Request") and check if the tags are added to your Mautic contact.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[DnLx]

Thank you so much. It's working like a charm now.

 

[ArshilAhmad]

Thank you for the update. Glad we were able to help.

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support