• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249 — View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249 — View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249 — View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

Search results

  1. Preeti Paryani

    "Performance and Routing Limits in Complex Pabbly Workflows"

    Hello @Maddy, You're very welcome, Marvin. We’re truly glad to hear that you're enjoying working with Pabbly Connect. If you ever need any further assistance or have suggestions, feel free to reach out — we're always here to help! If you have a moment, please rate us on Google. Your feedback...
  2. Preeti Paryani

    "Performance and Routing Limits in Complex Pabbly Workflows"

    Hello @Maddy, Thank you for reaching out and for actively using Pabbly Connect in your business operations. To address your questions: Router Limit: There is currently no official limit on the number of branches you can create within a single router block. You can safely expand your setup to...
  3. Preeti Paryani

    Workflow not working after upgrading

    Hello @Nathalie, Yes, I was referring to the Lead testing tool. Here is the link to it: [https://developers.facebook.com/tools/lead-ads-testing. Also, please note that after clicking the "Save & Send Test Request" button, you will need to click the "Recapture Webhook Response" button every...
  4. Preeti Paryani

    Workflow not working after upgrading

    Hello @Nathalie, Could you please confirm if you've submitted a lead using the preview form? If not, we recommend doing so to test the workflow. However, if the issue still persists even after submitting the form, we suggest creating a new workflow using the same form and page, then capturing...
  5. Preeti Paryani

    How quickly do users typically get answers to technical or setup-related questions?

    Hello @Suheb, We try to respond to user queries as soon as possible. Our support team endeavors to reply within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST).
  6. Preeti Paryani

    Workflow not working after upgrading

    Hello @Nathalie, Upon checking, we noticed that the workflow was not triggered for the leads associated with the emails you mentioned. To test and verify the setup, please try recapturing the webhook response by clicking the “Recapture Webhook Response” button in your workflow. You can do this...
  7. Preeti Paryani

    WhatsApp Reply messages are not being received

    Hi @usermec, It seems the webhook may not have been properly configured under the API setup. We recommend redoing the webhook installation process by following the attached tutorial starting from the 20:00 timestamp. Please ensure all steps are followed accurately. Once done, let us know the...
  8. Preeti Paryani

    Workflow not working after upgrading

    Hello @Nathalie, Upon reviewing the task history in your account, the workflow appears to be functioning correctly. Could you please confirm if there are any specific leads that were received from Facebook but were not processed or added to MailerLite? This will help us investigate further and...
  9. Preeti Paryani

    2FA - HW keys like YubiKey

    Hello @TNU, Thank you for reaching out. At the moment, we do not support YubiKey or other hardware-based authentication methods for account security. However, our current security features do include two-factor authentication (2FA) using Google Authenticator or any compatible authenticator...
  10. Preeti Paryani

    Issue Sending Template Messages

    Hello @Rohan39478, The trial credits (100) can be used to send template messages within Pabbly Chat Flow. Feel free to let us know if you have any further questions.
  11. Preeti Paryani

    Google compute routes api

    Hello @dan90, Please try changing the action event method to Custom Request. Once selected, a Data field will appear in the action step—kindly add the request body there. If the issue persists, please share the API documentation with us so we can review it further and assist you more effectively.
  12. Preeti Paryani

    How do I create a multi-step workflow in Pabbly Connect?

    Hello @Suheb, You can set up a multi-step workflow as shown in the attached image. We’ve also included a tutorial that covers a similar, though not exactly the same, use case, which should help guide you through the setup.
  13. Preeti Paryani

    AI Assistant vs FLOWS

    Hello @agk, Thanks for sharing the detailed use case. The feature to use the AI Assistant within FLOWS is coming soon. Once it's launched and our team publishes the documentation or tutorials, we’ll share them with you right away. This will help you achieve your use case as expected.
  14. Preeti Paryani

    Getting Error when Using ERP Software in "Action" tool for event "Create document".

    Hello @test.u, Please review your ERP’s DocType fields and identify their types (Text, Table, Link, Select, etc.). For table fields, ensure you send a list of dictionaries, each including a "doctype" key and relevant fields. The error TypeError: 'str' object does not support item assignment...
  15. Preeti Paryani

    Issue with Automating Instagram Reels to Pinterest via Pabbly Connect

    Hello @laxmi zest, At the moment, we don’t have any updates regarding this. Please note that it may take some time. However, rest assured that once we have any updates or progress on the matter, we’ll make sure to keep you informed. Thank you for your patience and understanding.
  16. Preeti Paryani

    If Excel is used as "Action" then can we update the previous row entries ?

    Hello @test.u, At the moment, the "Update Row" action is not supported for Microsoft Excel in Pabbly Connect. You can check all available integrations and their supported actions here: https://www.pabbly.com/connect/integrations/ If this feature is important to your workflow, I’d recommend...
  17. Preeti Paryani

    Need Webhook URL - Not to be een in the app

    Hello @Rekha Babulkar, Upon checking, we noticed that the number currently added to your account was connected using the WhatsApp Connect method via embedded sign-up. Due to this method of integration, the webhook is not visible on your end. Please refer to the attached image for more details...
  18. Preeti Paryani

    AI Assistant as Team Member with Chat Assignment Rules?

    Hello @agk, As of now, the AI Assistant cannot be added as a team member or assigned chats through routing rules. However, in your use case, where you’d like the AI Assistant to handle messages only when you're away, you can manually enable the AI Assistant toggle from the inbox section for...
  19. Preeti Paryani

    AI Assistant vs FLOWS

    Hello @agk, Flows and the AI Assistant are two different concepts, each serving a unique purpose in handling customer queries. The AI Assistant responds to chats instantly based on the knowledge base you provide. While it cannot currently be added as a team member or assigned chats via routing...
  20. Preeti Paryani

    Getting Error when Using ERP Software in "Action" tool for event "Create document".

    Hello @test.u, Please allow us some time to look into this concern, and we will get back to you with an update as soon as we have some.
Top