Need Webhook URL - Not to be een in the app

[Rekha Babulkar]

I'm setting up WhatsApp in Chatflow and to receive messages, I have to add a webhook URL. However, on my homepage or API & webhook. The webhook URL is not visible. please help

2. I have set the name for WhatsApp, but the company name is not visible when the user receives the message

 

[ArshilAhmad]

Hi @Rekha Babulkar,

Please follow the exact steps shown in the video below to connect your WhatsApp Cloud API account with Pabbly Chatflow.

 

[Rekha Babulkar]

i did the setup watching the same video - but the web URL he copied from the dashboard, im not able to see that in my dashboard. im using Facebook number, not my number - is it because of that?

 

[Preeti Paryani]

Hello @Rekha Babulkar,

Upon checking, we noticed that the number currently added to your account was connected using the WhatsApp Connect method via embedded sign-up. Due to this method of integration, the webhook is not visible on your end.

Please refer to the attached image for more details. Let us know if you need any further assistance or clarification.

 

[Rekha Babulkar]

and where exactly we have to do display name, my messages are failing as the display name is not updated. below is the message
(#131037) WhatsApp provided number needs display name approval before message can be sent.

 

[Preeti Paryani]

Hello @Rekha Babulkar,

Thank you for your message.

The error you're encountering indicates that the display name for your WhatsApp number has not yet been approved by Meta, which is required before you can send messages using that number.

To check and update the display name status:

1. Log in to your WhatsApp Business Manager (via Meta Business Suite).
2. Navigate to the "Phone Numbers" section.
3. Select the relevant phone number.
4. Under the "Profile" tab, you will see the current status of the display name — whether it’s approved, in review, or rejected.

• If it's in review, please allow some time for Meta to complete the verification.
• If it’s not approved, kindly update the display name to meet Meta’s Display Name Guidelines and resubmit it for approval.

Once the display name is approved, you should be able to send messages without any issues. Let us know how it goes.

 

[Rekha Babulkar]

It says in the review for 1 week, but the certificate column says i have to do something and i dong have any idea and the staps are confusing. please help

 

[ArshilAhmad]

The issue you are describing is related to your Display name being pending from Meta's end. We suggest you get in touch with Meta's support, once the display name is approved, you will no longer encounter this issue.