Open Coexistence broken after re-registering number — incoming & phone-sent messages no longer appear in Chatflow

[EdgarBadilloCruz]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

+52 1833 616 5993

Email Address

[email protected]

Hi Pabbly team,

I need help with my WhatsApp number +52 1833 616 5993 on Pabbly Chatflow (coexistence mode — WhatsApp Business app on the phone + Cloud API).

What happened: On June 12 the number got de-registered on Meta's side (Pabbly showed the error "(#133010) Account not registered" and outgoing messages failed). We re-registered the number, and sending now works again (API messages and console messages go out fine).

The problem (still broken): Since the re-registration, incoming messages from clients and messages we send from the phone (coexistence echoes) no longer appear in Pabbly Chatflow at all — not in the inbox, and no message_received / smb_message_echoes events are generated. Only outgoing API messages and message_sent events are working.

What we already verified on our side:

• Our API token is valid (we can list contacts and templates via the API — all good).
• Our webhook endpoint is active and working: when we click "Test Webhook" on our "message received" webhook, the test payload arrives correctly and is processed. So the webhook delivery itself is fine.
• The issue is upstream: real incoming messages and phone-sent messages are not reaching Pabbly, so there is nothing to deliver.

What we need: Please re-enable the coexistence sync / incoming message reception for this number so that incoming messages and messages sent from the WhatsApp Business app on the phone are captured again in Chatflow (and the message_received / smb_message_echoes webhook events fire as before).

Thank you!

 

[ArshilAhmad]

Hi @EdgarBadilloCruz,

We sent a message to the WhatsApp number you shared for testing, and it appears that you are now receiving the messages. Please test it on your end as well and let us know the outcome.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com