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  1. Preeti Paryani

    Closed Access license code placeholder on Thank You page

    Hi @sven-bo, Thank you for reaching out to us with your query. We have escalated this request to our concerned team for further review. Kindly allow us some time to check whether displaying the license code on the Thank You page using any placeholder is feasible. Once we have an update, we...
  2. Preeti Paryani

    Replied Popup checkout redirects to thank you page in same tab instead of showing inside popup

    Hi Sven, We have already escalated this issue to our team for further review. Please allow us some time, and we will get back to you with an update as soon as we have one.
  3. Preeti Paryani

    Replied Popup checkout redirects to thank you page in same tab instead of showing inside popup

    Hi Sven, Thank you for sharing the details. Could you please share the website/page URL where the checkout is embedded, along with the plan name you are using in that checkout? This will help us test the behavior from our end and escalate it to the team accordingly. Looking forward to your...
  4. Preeti Paryani

    Hold Checkout Customizer: Quantity option not showing, checkbox not rendering, and console error on text area field

    Hey @sven-bo, We have escalated this issue to our technical team for further review. Kindly allow us some time to investigate this. We will get back to you with an update as soon as we receive it from our team. Thank you for your patience and cooperation.
  5. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Hi @Aariembroideryn Designers, Thanks for your message. Yes, for the current month, both UPI and Credit Card payments were successfully charged. As per your request, we have processed the refund for the payment respective to this subscription ID 697de1db3735093bbf20dce4, since that...
  6. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Hi @Aariembroideryn Designers, Thanks for confirming. Upon checking, it appears that the previous subscription (via Razorpay/UPI), which initially failed, was successfully charged in a later retry. Along with that, you also purchased a new plan—so both subscriptions were active. To avoid any...
  7. Preeti Paryani

    Replied 15-30 Minutes in Delay

    Sure, please update the automation and let us know how it goes.
  8. Preeti Paryani

    Replied 15-30 Minutes in Delay

    Hey @Sridhar_N, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're...
  9. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Hi @Aariembroideryn Designers, Thank you for reaching out. Regarding your concerns: 1) Subscription Renewal Issue (UPI Failed) If the auto-renewal via UPI has failed, the subscription will not renew automatically. To continue without disruption, we recommend that you manually purchase the...
  10. Preeti Paryani

    Closed Error - Application has being deleted

    Hi @sportinvest, Thanks for confirming. We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.
  11. Preeti Paryani

    total_net_revenue from /api/v2/getdashboardstats does not match Pabbly dashboard values

    Thanks for sharing.
  12. Preeti Paryani

    total_net_revenue from /api/v2/getdashboardstats does not match Pabbly dashboard values

    Hi @sven-bo, Thank you for your detailed feedback, we completely understand your point regarding the inconsistency. Once you have submitted this on the roadmap, kindly share the link with us so that we can internally highlight and discuss this further with our team as well. We appreciate you...
  13. Preeti Paryani

    total_net_revenue from /api/v2/getdashboardstats does not match Pabbly dashboard values

    Hi @sven-bo, Thank you for acknowledging the update. As of now, it appears that the root cause of the discrepancy is identified. The current behavior is such that when the refund amount exceeds the sales amount for a particular day, the net revenue is considered as 0 instead of a negative...
  14. Preeti Paryani

    API Bug (again): getdashboardstats per-product stats broken

    Hey @sven-bo, Sure, I will share the feedback with the team.
  15. Preeti Paryani

    Credit Usage Review Request – Lifetime Standard Plan

    Sure, please feel free to reach out to us if you face any issues in the future.
  16. Preeti Paryani

    Credit Usage Review Request – Lifetime Standard Plan

    Hi @mezmer, Thank you for reaching out and for clearly explaining your situation. We truly appreciate your kind words about the platform. However, since the 30-day refund window has already passed, we won’t be able to process a refund or adjust the previous purchase. As an alternative, we...
  17. Preeti Paryani

    API Bug (again): getdashboardstats per-product stats broken

    Hey @sven-bo, Thank you for the update. We recommend monitoring the stats on your end and letting us know how it goes.
  18. Preeti Paryani

    comment ajouter un contact à une liste precise?

    Hi @Le sophos, Thank you for reaching out. Upon checking, it appears that while you have created a contact list, no conditions have been defined for it. In Pabbly Chatflow, contacts are added to lists based on conditions such as tags or custom field values. To resolve this: Edit your...
  19. Preeti Paryani

    Credit Usage Review Request – Lifetime Standard Plan

    Hi @mezmer, Thank you for reaching out. We would like to clarify that in Pabbly Chatflow, 1 outgoing message = 1 credit. Based on your usage, approximately 2,400 messages have been sent this month, which is why 2,400 credits have been consumed. In case you require additional credits, you can...
  20. Preeti Paryani

    Is there a way to use a URL as a knowledge source for the AI assistant?

    Hi @joelwee, Thank you for your query. As of now, it is not possible to use a URL directly as a knowledge source for the AI Assistant. Currently, the supported method is to upload files such as TXT or PDF to provide the knowledge base. However, you are welcome to submit this as a feature...
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