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  1. Preeti Paryani

    Closed I keep getting errors on my Convertbox- Flodesk task

    Hi @Mpcredle, Glad to hear everything is working smoothly now! Since your concern has been resolved, we’d really appreciate your feedback: https://forms.gle/GAjS4wdPYKuhnEYV9 Google Review PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you...
  2. Preeti Paryani

    Closed Facing Error to send Correct Data To Google Sheet

    Hi @sdanishuddin94, Glad to hear everything is working smoothly now! Since your concern has been resolved, we’d really appreciate your feedback: https://forms.gle/GAjS4wdPYKuhnEYV9 Google Review PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if...
  3. Preeti Paryani

    Replied Flow not getting triggered with matched keyword

    Hi @Hasan Jubair, Thanks for reaching out. We tested your flow, and it appears to be working fine from our end. However, we noticed that instead of simple keywords, you have added full sentences as trigger keywords. Due to this, the flow will only trigger when the exact same text (full...
  4. Preeti Paryani

    Open Checkout Customizer: Checkbox and Radio fields render as plain labels

    Hi @sven-bo, Thank you for your feedback. At the moment, this is the expected behavior—when adding a custom field, the field label is mandatory and must be present above the options. If you would like this flexibility, we recommend submitting it as a feature request on our roadmap so our...
  5. Preeti Paryani

    Closed Facing Error to send Correct Data To Google Sheet

    Sure, please let us know how it goes.
  6. Preeti Paryani

    Closed Facing Error to send Correct Data To Google Sheet

    Hi @sdanishuddin94, The issue is occurring because you have selected the Email Content Type as HTML, but the content you’ve provided is in plain text format. To resolve this, you can choose either of the following options: Switch the content type to Plain Text and test again. Or, format your...
  7. Preeti Paryani

    Closed Facing Error to send Correct Data To Google Sheet

    Hi @sdanishuddin94, It appears that the user column data was not mapped correctly in the Code step, which caused the issue. We have now corrected this on your behalf and also mapped the Code step response properly in the Google Sheets “Add New Row” action. The workflow should work as expected...
  8. Preeti Paryani

    Open Checkout Customizer: Checkbox and Radio fields render as plain labels

    Hi @sven-bo, It appears that options have not been added yet, which is why they are not showing on the checkout page. Kindly add the required options and test again. We checked this on our end, and it seems to be working as expected. Please let us know how it goes.
  9. Preeti Paryani

    Closed Facing Error to send Correct Data To Google Sheet

    Hi @sdanishuddin94, Thank you for sharing the workflow. We have added a Code (JavaScript) step to help you standardize the form response and avoid field shuffling issues. Please follow these steps: Go to the trigger step (Google Ads). Change the Response Format to Advanced. Click on...
  10. Preeti Paryani

    Replied Clone a product

    Hi @Edzet, Thank you for your patience. The reported issue has now been resolved. When cloning a plan, the language will now remain intact. Please test it on your end and let us know if everything works as expected.
  11. Preeti Paryani

    Replied Issue with Condition Node – Automation stops after user response

    Hi @ANA MARIA VILAS, Thank you for your patience. The issue you reported has now been resolved. The condition nodes should work correctly now. Please test it on your end and let us know how it goes.
  12. Preeti Paryani

    Closed Facing Error to send Correct Data To Google Sheet

    Hi @sdanishuddin94, Thank you for sharing the details. This issue usually occurs when the data coming from the trigger source is not structured consistently or the fields are getting shuffled, due to which the values are mapped incorrectly in Google Sheets (e.g., phone number appearing under...
  13. Preeti Paryani

    Replied Clone a product

    Thank you for sharing the screencast. We have escalated this issue to our team for further investigation. Please allow us some time to review this, and we will get back to you with an update as soon as possible. We appreciate your patience.
  14. Preeti Paryani

    Replied Clone a product

    Hi @Edzet, Thank you for your response. Could you please confirm the email address from which you contacted us, and also specify where you shared the screencast—whether it was sent to [email protected] or directly to Arshil’s email? If you have submitted it via [email protected], you should...
  15. Preeti Paryani

    Replied How to change focus color of form fields in Checkout?

    Thanks for the update.
  16. Preeti Paryani

    Replied How to change focus color of form fields in Checkout?

    Hi @sven-bo, Thank you for reaching out. Currently, there isn’t an option to change the focus color (blue outline) of input fields on the checkout page. This is part of the default design, and as of now, it cannot be customized to a specific color. If you would like to have this feature...
  17. Preeti Paryani

    Replied Popup checkout redirects to thank you page in same tab instead of showing inside popup

    Hi Sven, This behavior occurs because you are using a redirect payment gateway, where the payment happens outside the popup and browsers do not allow it to stay within an iframe—hence the checkout redirects to the main tab after completion. As a workaround, you can use the Redirect URL feature...
  18. Preeti Paryani

    Closed Access license code placeholder on Thank You page

    Hey @sven-bo, Glad to be of help. We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.
  19. Preeti Paryani

    Closed Access license code placeholder on Thank You page

    Hi @sven-bo, Our team has implemented the required changes. You can now display the license details on the Thank You page using the placeholders LicenseName and LicenseCodes. Please give it a try and let us know if everything is working as expected on your end.
  20. Preeti Paryani

    Hold Checkout Customizer: Quantity option not showing, checkbox not rendering, and console error on text area field

    Hey @sven-bo, Regarding the issue you were facing with the quantity option, it is available only for Per Unit, Volume, Tiered, and Stairstep plan types.
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