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  1. Preeti Paryani

    Closed Manual Token Connection Question

    Glad to be of help. We are closing this thread as the concern has been addressed. Please feel free to reach out to us if you face any issues in the future.
  2. Preeti Paryani

    Closed Unable to merge two customer accounts by changing email address

    Glad to be of help. We are closing this thread as the concern has been addressed. Please feel free to reach out to us if you face any issues in the future.
  3. Preeti Paryani

    Closed Unable to merge two customer accounts by changing email address

    Hi Sven, Thank you for reaching out and for clearly outlining your use case. We understand that the customer has purchased two different products using two separate email addresses, and you would like to consolidate everything under a single email. Please find the clarifications below: 1...
  4. Preeti Paryani

    Closed Manual Token Connection Question

    Hey @DnLx, Thank you for your question. Currently, this is not possible. If your number is already active on the WhatsApp Business App, you cannot connect it to Pabbly Chatflow using the Manual Token (WhatsApp Cloud API) method simultaneously. To use the manual token connection, you would...
  5. Preeti Paryani

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    Glad to hear everything is working smoothly now! Since your concern has been resolved, we’d really appreciate your feedback: https://forms.gle/GAjS4wdPYKuhnEYV9 Google Review PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues...
  6. Preeti Paryani

    Replied Entering my client name into my template

    Hey @robwhite3uk, Thank you for reaching out. It appears that you are currently sending the template from the Chat Inbox section. In this case, template parameters (like {{1}}) need to be filled in manually each time while sending, which is why you are seeing the sample value. To make this...
  7. Preeti Paryani

    Replied Issue with Contact Count in Campaign and Footer Customization

    Hi @thedividendowner, Thank you for sharing the screencast. It seems the link is not accessible from our end. Could you please check the permissions or share an updated link so we can review it?
  8. Preeti Paryani

    Replied Issue with Contact Count in Campaign and Footer Customization

    Hi @thedividendowner, Thank you for sharing the details. For the contact count discrepancy, it would be helpful if you could share a short screencast demonstrating how you are selecting the list and applying exclusions. This will allow us to better understand what’s happening and identify the...
  9. Preeti Paryani

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    Hi Sonuku, Thank you for getting back and sharing the details. To help us investigate this further, please share the Task History IDs for the instances where duplicate comments were posted. You can find them by following these steps: Go to Task History in your workflow Look for the execution...
  10. Preeti Paryani

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    Hi Sonuku, We checked your workflow task history, and we couldn't find any task histories where the workflow got triggered twice for a single post or the comment has been posted twice. Could you please share the Task history IDs for those instances so we can accordingly check and assist you?
  11. Preeti Paryani

    Replied Team members chat filtering

    Hi @digitalfeedpurchase@gmail, Thank you for sharing your feedback—we truly appreciate it. We understand the importance of having a team-based chat filtering option, and we’ve noted your requirement. As mentioned earlier, feature requests are tracked through our roadmap. If you have already...
  12. Preeti Paryani

    Open Unable to fetch Contact id using API

    Hello @DEH1, Thank you for your patience. Our team has updated the API documentation, and it is now possible to fetch a contact using a custom attribute or custom field. You can configure the action as shown in the shared image. This will allow you to retrieve a contact using the email...
  13. Preeti Paryani

    Open Unable to fetch Contact id using API

    Hello @DEH1, Thank you for your follow-up. At the moment, we do not have any new updates to share. However, we have already followed up with our team regarding this matter. As soon as we receive any information or progress from their end, we will promptly keep you informed. We appreciate your...
  14. Preeti Paryani

    Replied Want Integration with sabpaisa.in

    Hello @overloard, Thank you for reaching out. If you would like to integrate SabPaisa, you can achieve this using our Custom Payment Gateway integration. Please refer to the documentation below for the setup process: https://www.pabbly.com/subscriptions/docs/custom-payment-gateway/...
  15. Preeti Paryani

    Open Unable to fetch Contact id using API

    Hello @DEH1, Please allow us some time to check this behavior with our team regarding fetching all contacts beyond the initial 25 records via the API. We will get back to you shortly with an update. Appreciate your patience.
  16. Preeti Paryani

    Open Unable to fetch Contact id using API

    Hello @DEH1, Thank you for getting back. Unfortunately, it is not possible to fetch a contact using a custom field (like email attribute) via the API at the moment. The endpoint currently supports only standard fields such as mobile number for direct retrieval. Hence, you will need to...
  17. Preeti Paryani

    Open Unable to fetch Contact id using API

    Hello @DEH1, Thank you for sharing the details. You can continue using the same endpoint and pass the mobile number as a query parameter (as you are currently doing). This will ensure that only the contact matching the provided phone number is returned in the response, along with its Contact...
  18. Preeti Paryani

    Open Unable to fetch Contact id using API

    Hello DEH1, Thank you for sharing the details. It appears that the response already contains the Contact ID (_id). However, the endpoint you are using (/contacts) is meant for listing contacts, which is why it is returning a paginated list (e.g., 25 contacts) instead of a specific contact. To...
  19. Preeti Paryani

    Replied Team members chat filtering

    Hey @digitalfeedpurchase@gmail, Thank you for reaching out. Currently, in the Chat section, there is no option available to filter chats based on team members. However, you can view and manage conversations from the Team Queue section, which provides visibility into team-wise chat handling...
  20. Preeti Paryani

    Replied Suggestion -- Resend Message option should be there.

    Hi Deepak, Thank you for your suggestion. Currently, the resend/retry functionality is available for broadcast messages, where failed messages are automatically retried. However, this feature is not available for normal messages at the moment. If you would like to have this functionality...
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