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  1. Preeti Paryani

    Facebook New Comment & Message Triggers not firing / working

    Hey @marketingagencysingapore, Thank you for confirming the access. Could you please confirm the following so we can proceed further: Is the Facebook Page from which you’re trying to capture the comment/message owned by you? Have you connected the Facebook account that is the owner of that...
  2. Preeti Paryani

    Facebook New Comment & Message Triggers not firing / working

    Hey @marketingagencysingapore, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect...
  3. Preeti Paryani

    Unsupported post request Error while adding template

    Hi @i4Investments, Thanks for reaching out and for sharing the details. The error you’re encountering is coming directly from Meta’s Graph API and is related to the Phone Number ID associated with your WhatsApp Business account. In this case, the object ID mentioned in the error refers to the...
  4. Preeti Paryani

    Affiliate Request

    Hello @j4xj422y, Thank you for your message and for your interest in promoting Pabbly. We truly appreciate the effort and intent you’ve shared. At this stage, we’re unable to approve the affiliate request without reviewing the website that will be used for promotion. As mentioned earlier...
  5. Preeti Paryani

    Dashboard Stats API product_id Filter Not Working

    Hi @sven-bo, As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time. PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face...
  6. Preeti Paryani

    Dashboard Stats API product_id Filter Not Working

    Hi @sven-bo, This issue has been fixed by our team. Please check and let us know if you're now getting the expected results.
  7. Preeti Paryani

    Dashboard Stats API product_id Filter Not Working

    Hi @sven-bo, Thank you for bringing this to our attention. We have escalated the issue to our team for further review. Please allow us some time, and we will get back to you as soon as we receive an update from their end. We appreciate your patience.
  8. Preeti Paryani

    Affiliate Request

    Hello @j4xj422y, Thank you for reaching out. We have reviewed your affiliate request and would like to inform you that you mentioned placing the affiliate link on your website. However, a website URL has not been shared in your application. Instead, only Instagram and LinkedIn details were...
  9. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hey @WFDM Marketing, Thank you for reaching out and for sharing the screenshot. The error shown is related to Meta’s Healthy Ecosystem engagement policy. Please note that this is a different issue from the payment-related error you were facing earlier. For Error Code 131049, there are...
  10. Preeti Paryani

    how to update token. as message is failed to send

    Hey @nayana, Please follow the tutorial below to generate the permanent access token and update it in Pabbly Chatflow to check if this resolves the issue: To update the token, go to the Chatflow dashboard, locate the WhatsApp number, click on the three dots, and select Update Token. While...
  11. Preeti Paryani

    Team Member Switching from One WhatsApp to Another

    Hello @masuksarker, Thank you for your understanding. In this scenario, the behavior you are seeing is expected. As the account owner, all WhatsApp numbers are registered directly under your account, which is why you can switch between them easily. However, team members do not actually own...
  12. Preeti Paryani

    Monthly Subscription

    Hello, Sure, we can guide you on this. Could you please confirm for which Pabbly product you are looking to purchase a monthly subscription? Please note: Currently, monthly plans are available for Pabbly Connect. We do not offer monthly plans for Pabbly Chatflow (Public plans) at the moment...
  13. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hi @Nwkings, It seems that the payment method is not added/active in your WhatsApp Cloud API account under WhatsApp Manager → Payment Settings. Due to this, your template messages are failing with error #131042 (payment method related issue). We recommend adding or updating your payment method...
  14. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hey @WFDM Marketing, The issue seems to be resolved now.
  15. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hey @WFDM Marketing, It appears that your tax details are not verified yet. Kindly complete the tax verification on your end, and the messages should start sending successfully after that. If you still face any issue post verification, please share a screenshot of the exact error so we can...
  16. Preeti Paryani

    Webook Capturing Data, but when sending to Sheets not mapping

    Hey @Andres360, Thanks for reaching out. As mentioned in the placeholder for that field, you need to enter a forward slash “/” in the mapping field to fetch and map the data correctly. Please try adding / and you should be able to proceed with the mapping. Let us know if you face any issues...
  17. Preeti Paryani

    Help with Trello connection

    Hey @Karl Uy, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're...
  18. Preeti Paryani

    Replied Payment Method

    Hi @PV Corp, Thanks for reaching out. This error usually occurs when no valid payment method is added under your WhatsApp Manager → Payment Settings in Meta Business, due to which Meta blocks message delivery. To resolve this, please add/update your payment method by following this Meta help...
  19. Preeti Paryani

    How to add billing details

    Hey @PV Corp, Thanks for reaching out to us. It seems you want to understand how to add billing/payment methods in Pabbly Chatflow. To set this up, you can configure the required payment gateway by following this documentation...
  20. Preeti Paryani

    How to share WhatsApp inbox access with a client without sharing account credentials?

    Hey @fpcdigital, Thanks for reaching out. Yes, you can share WhatsApp Inbox access securely by adding your client as a Team Member in your Pabbly account. At the moment, we do not have sub-accounts or user-level role-based permissions beyond the available team member permission types. However...
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