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  1. Preeti Paryani

    Unable to send Broadcast message

    Hello @Sayali, Yes, you will need to clear your due payment in order to resume sending messages. Once the payment is completed, the messaging services should start working again.
  2. Preeti Paryani

    Unable to send Broadcast message

    Hello @Sayali, Thank you for sharing the screenshot. Please note that this issue is specifically from Meta’s end. As we discussed in our meeting, you were unable to add the card because Meta does not currently support Indian credit cards. We recommend contacting Meta directly to better...
  3. Preeti Paryani

    Unable to send Broadcast message

    Hello @Sayali, Error Code 131026: Message Undeliverable This error occurs when a message cannot be delivered to the recipient. Common reasons include: The recipient’s phone number is not registered as a WhatsApp number. The recipient has not accepted WhatsApp’s new Terms of Service and...
  4. Preeti Paryani

    Unable to upload file on AI assistance knowledge repo

    Hello @vivekpathak2025, Thanks for confirming. To check and test the issue, we would require the knowledge base. Could you please share the same?
  5. Preeti Paryani

    Unable to upload file on AI assistance knowledge repo

    Hello @vivekpathak2025, The file you upload should meet the following requirements: Size: Less than 90 MB Accepted formats: .txt (preferred) or .pdf PDF restrictions: No page limit for text-based PDFs, but if the PDF contains images, it is limited to 10 pages Please ensure your file follows...
  6. Preeti Paryani

    Contact is not added to Chatflow via Pabbly Connect

    Hello @hartamas, The workflow appears to be configured such that once JotForm receives a form submission, the contact is updated in Chatflow. Could you please elaborate on your concern further and share the workflow URL? This will help us assist you more effectively.
  7. Preeti Paryani

    Autoresponder not sending Payment Received email

    For the specific ID, I am unable to spot any email. However, I have noticed a recent task history with the subject as Payment Recd: [email protected] , WEB-2022/04-AW: EXPLORING MYSTERIES OF FASCIA, Ticket Id - [13350359]. Task History ID -...
  8. Preeti Paryani

    Autoresponder not sending Payment Received email

    Hello @JSJSMB Norman, It seems the workflow is working fine, also the auto responders are working fine and triggering the workflow. Task History ID - IjU3NjUwNTZiMDYzMDA0MzY1MjZjNTUzZDUxMzI1MTY0NTQzMTBmMzIi_pc Task History ID - IjU3NjUwNTZiMDYzMDA0MzY1MjZjNTUzYzUxMzc1MTYyNTQzNTBmMzEi_pc
  9. Preeti Paryani

    Do price changes affect existing subscriptions?

    Hi @sven-bo, As your query has been answered, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time. PS: We are closing this thread as answered.
  10. Preeti Paryani

    WhatsApp sync + Inbox issues, and contacts created via API are assigned to wrong (dummy) number

    Hello @enfasis, Thank you for reaching out and providing the details. Could you please confirm which type of WhatsApp number you have connected in Chatflow? Specifically, was it previously connected using WhatsApp Cloud API only, or is it linked with a WhatsApp Business App? This will help us...
  11. Preeti Paryani

    Do price changes affect existing subscriptions?

    Hi @sven-bo and @chirag-yopmail, Existing subscribers will continue at their current rate of $10/month. The revised price of $15/month will only apply to new subscribers who purchase the plan moving forward.
  12. Preeti Paryani

    Pass custom field data to AI assistant prompt

    Hello @axylus, Could you please clarify whether you are looking to achieve this within a flow or if you want to add the custom field under the AI assistant’s prompt? If it is under the prompt, please note that this is not feasible at the moment. You may add this request to our roadmap, and our...
  13. Preeti Paryani

    Amazon SES as SMTP Server - How?

    Hello @conleec, Thanks for adding the update. So, shall we consider this query has been resolved and close this particular thread?
  14. Preeti Paryani

    Flow Not Triggering – Need Support for Vedanshi Flow

    Hello @Abhishek Verma, Please try completing the process after closing the error, or wait for a while and then attempt the connection process again. Kindly let us know the outcome so we can assist you further.
  15. Preeti Paryani

    Flow Not Triggering – Need Support for Vedanshi Flow

    Hello @Abhishek Verma, It seems there is an issue with how the number was added in Chatflow. We request you to try adding the number again using the WhatsApp Connect method without deleting the existing one using the WhatsApp Connect method. If the issue persists, please share a screencast of...
  16. Preeti Paryani

    Flow Not Triggering – Need Support for Vedanshi Flow

    Hello @Abhishek Verma, Could you please let us know how you have connected your number in Pabbly Chatflow? Specifically, is the number connected to the WhatsApp Business APP or to only the WhatsApp Cloud API?
  17. Preeti Paryani

    Has Anyone Tried FluentCRM with Pabbly? (Also Found a Working Discount Code)

    Hello @alexbrian, Thank you for adding this to the forum. For better reach and to gather more responses from other users, we recommend posting the same in our Facebook community group: https://www.facebook.com/groups/pabbly.connect
  18. Preeti Paryani

    Issue saving Mexican phone numbers in mobile field

    Hello @enfasis, Our team has recently implemented some fixes related to Mexican numbers. I recommend trying to add the number again as you were doing earlier and let us know if it now works fine for you.
  19. Preeti Paryani

    Message send failed due to Meta policy

    Hello @hartamas, As per Meta’s documentation, the error (#131026) Message Undeliverable can occur if: The recipient number is not a valid WhatsApp number. The recipient has not accepted the latest WhatsApp Terms of Service & Privacy Policy. The recipient is using an outdated WhatsApp version...
  20. Preeti Paryani

    Problem starting conversation with Pabbly chatflow

    Hello @rfchong, This issue has been resolved, and we have tested the same. Now the initial message wouldn't appear twice under the chat.
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