@Preeti Paryani Thanks for the suggestion
@Resham No major changes were done to this workflow, this workflow intends to sends overdue reminder to clients every month on 15th, trigger is scheduled in Zoho Books
Please suggest if i need to delete it and create in classic or you guys are getting...
1) Whenever a chat is assigned to some team member, next time when client texts after even 2/3 mins then it gets assigned to another one. I want that chat to be assigned to same person whom it was assigned earlier. In our case dedicated RM/case experts are for clients so once a chat is assigned...
In this workflow i have created just 3 steps but in history it shows 5 steps with 1 failure also, attached screenshot, please clarify
https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTZhMDYzNzA0M2M1MjY1NTUzMzUxMzUi_pc
Thank you Soumya, it worked now :)
I tried using the api step earlier before commenting here but with this url https://chatflow.pabbly.com/api/v1/contacts/number which ofcourse didn't worked :p
https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZjMDYzMzA0MzY1MjY0NTUzNzUxMzQi_pc
it says incorrect Contact ID, however Contact ID is correct from CRM but i guess its asking Contact ID of Chatflow for which i dont see any option of Search Contact Option.
this was done, now i have created a chatflow but that doesnt seems active as it doesnt triggers with new chats https://chatflow.pabbly.com/app/flows/edit/686f7e1e5ab8fcf253525c3b
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