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  1. sven-bo

    Replied Cancel On Next Renewal button not working

    I wanted to cancel a subscription on the next renewal, so I opened the Cancel Subscription dialog, entered a cancel reason, and clicked Cancel On Next Renewal. Nothing happens when I click it. The dialog stays open and the subscription is not scheduled for cancellation. There are no console...
  2. sven-bo

    Closed Pass a cancellation reason via the Subscriptions API

    When a customer cancels through the account dashboard, they can type a cancellation reason, and it then shows up on the subscription in the dashboard. I cancel subscriptions programmatically via the API (POST /subscription/{id}/cancel). That endpoint only seems to accept cancel_at_end. Is there...
  3. sven-bo

    Replied How to apply one license to all plans?

    In the license settings, the Associated Plans field hint says "Select a specific/All plans in which this license will apply to," but the dropdown only lets me pick a single plan. There is no option to select "All plans" or multiple plans at once. How can I apply one license across all plans of...
  4. sven-bo

    Closed Unable to merge two customer accounts by changing email address

    I have a customer who purchased two different products using two different email addresses. He has now asked me to consolidate everything under a single email. When I try to update one of the customer records to match the other email (Customer Details > Edit > Change Email > Submit), I get...
  5. sven-bo

    Open Checkout Customizer: Checkbox and Radio fields render as plain labels

    In the checkout customizer, Custom Fields set to Checkbox or Radio don't render as actual inputs. Only the label text is shown, with no clickable checkbox or radio button, so the field is non functional. Same issue already reported with video here...
  6. sven-bo

    Replied How to change focus color of form fields in Checkout?

    I'm trying to change the focus color of the input fields on my checkout page. Currently, when a field is selected, it shows a blue outline (see attached screenshot of the email field). I'd like to change this to match my brand color, but I couldn't find any option for it in the Checkout...
  7. sven-bo

    Closed Access license code placeholder on Thank You page

    On the Thank You page, I can currently use placeholders like %name%, %InvoiceNumber%, %TransactionId%, %emailaddress%, and %InvoiceAmount%. I would like to display the license code/key associated with a purchase directly on the Thank You page. Is there a placeholder available for this...
  8. sven-bo

    Replied Popup checkout redirects to thank you page in same tab instead of showing inside popup

    I'm using the popup checkout. After a successful payment, the thank you page is not displayed inside the popup. Instead, it redirects and opens in the same browser tab, which breaks the user experience. Expected behavior: Thank you page shown inside the popup after payment. Actual behavior...
  9. sven-bo

    Hold Checkout Customizer: Quantity option not showing, checkbox not rendering, and console error on text area field

    I'm running into multiple issues with the Checkout Customizer: 1. Quantity option not visible I enabled the quantity option in the Checkout Customizer settings, but it does not appear on the actual checkout form. 2. Checkbox field only shows label I added a custom field (checkbox type). On the...
  10. sven-bo

    total_net_revenue from /api/v2/getdashboardstats does not match Pabbly dashboard values

    When fetching daily stats via `POST /api/v2/getdashboardstats` with a custom date range (single day), the `total_net_revenue` field in the response does not match the "Revenue Monthly Stats" shown on the Pabbly Payments dashboard. However, if I manually compute net revenue as...
  11. sven-bo

    API Bug (again): getdashboardstats per-product stats broken

    The `getdashboardstats` endpoint is returning incorrect per-product revenue again. The fix from last Saturday (March 7) lasted about 4 days... The same issue as before: - `product_id = "all"` returns correct totals - Querying each product individually and summing them up gives lower numbers -...
  12. sven-bo

    Agreement Text Placeholder Inconsistency in Checkout Customizer

    I found another bug in the Checkout Customizer, this time with the agreement text placeholders. The issue: In the Checkout Customizer, the placeholder format shown is %CheckoutNow% (with a "t" before "N"). However, in the actual agreement text, only %CheckouNow% (without the "t") works. So the...
  13. sven-bo

    Cannot create new plan - page goes blank

    I'm unable to create a new plan in Pabbly Payments. Whenever I click "Create Plan," the page goes completely blank. Here's what I've tried so far: - Different browser - Incognito mode Same issue in all cases. When I open the browser console, I can see errors showing up. I recorded a short...
  14. sven-bo

    Placeholders on thank you page stopped working

    The placeholders on my custom checkout thank you page suddenly stopped rendering. Nothing changed on my end. In the checkout settings, I have placeholders like %name% and %emailaddress% set up in the Message Description, see below. These always resolved to the actual customer details after...
  15. sven-bo

    Dashboard Stats API product_id Filter Not Working

    The Dashboard Stats API endpoint /api/v2/getdashboardstats does not filter results by product_id. When passing a specific product ID, the API returns the same total_net_revenue as when passing "all". This worked correctly in the past but appears to have stopped working recently (noticed on...
  16. sven-bo

    Urgent: Webhooks not working. All workflows failing

    Hi team, Webhooks are currently not working for me. I tested this with a brand new workbook and a simple webhook trigger. When I open the webhook URL in the browser, I get this error every time: “Whoops! We seem to have hit a snag. Please try again later...” As a result, multiple active...
  17. sven-bo

    Missing Product Name and Plan Name placeholders in invoice customization

    In Subscription Billing, I am customizing invoices via Settings > Invoice Settings. On the generated invoice, the Description column only shows the Plan Name. The Product Name is not included, and this cannot be changed in the invoice editor. What I need I want the invoice to show both...
  18. sven-bo

    Stripe Card Details Not Loading on Checkout

    A customer reports an issue with the Stripe credit card checkout. When the checkout modal opens, the Card Details section stays blank. The fields are visible but cannot be clicked or filled. This prevents the customer from entering any card information. Details: Payment method: Stripe...
  19. sven-bo

    Coupon validity date and timezone

    Hi Pabbly team, I have a question about the coupon validity field in Subscription Billing. When I pick a date in the date picker, for example 2025 11 27, the system shows the coupon as valid up to 2025 11 26. It looks like the coupon expires at midnight before the selected date. Am I right...
  20. sven-bo

    Pabbly Hook Lifetime Deal – Still Available?

    I can’t find the Pabbly Hook lifetime deal anymore. Can you confirm if it’s still available or if it has been discontinued?
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