• ⚠️ Important: This forum is being discontinued.

    We've moved community discussion to a new platform — better search, faster replies, and tighter integration with the Pabbly apps you already use.

    • Sunset date: 23 July 2026 (this forum will go offline after that)
    • Until then: Login remains available for 30 days
    • Continue the conversation: https://sales.pabbly.com/forum

Search results

  1. sven-bo

    Do price changes affect existing subscriptions?

    Hi, quick question about subscription pricing: Let’s say I have a product plan at $10/month and some customers are already subscribed. If I now change the plan price to $15/month, what happens to the existing subscribers? Do they stay locked at $10/month and only new subscribers pay $15, or...
  2. sven-bo

    Issue Refunding PayPal Recurring Payments

    When trying to issue a refund for a PayPal recurring subscription, I received the attached error message: "The refund will not work in the case of PayPal recurring. You can refund directly from the gateway and record the refund here." I understand that one-time PayPal payments work fine for...
  3. sven-bo

    How long is the access link from the Client Portal API session valid?

    When using the Client Portal API (`/portal_sessions/`), I receive an access_url along with an expires_at field in the response. Example: "access_url": "https://payments.pabbly.com/portal/access/test1234?tk=...", "expires_at": "2020-03-05T07:19:13.131Z" Does this mean the generated access_url...
  4. sven-bo

    No Email Notifications for Sales, Refunds, or Other Activities

    I've noticed that I am no longer receiving any email notifications for my Pabbly subscriptions, including sales, customer refunds, and other important updates. This issue started suddenly, and I haven't made any changes to my account settings. Is this a known issue, or could it be specific to...
  5. sven-bo

    Changing Default "Subscribe" Slug in URL

    Is it possible to change the default "subscribe" slug in the URL (e.g., "checkout.mydomain.com/subscribe/xxx") to something else? Thank you. Best regards, Sven
  6. sven-bo

    How to Block Specific Emails or Customer Last Names from Making Purchases

    Is it possible to block certain emails or customer last names so that, if they attempt to make a purchase, they are not allowed to proceed? Example use case: I offer a 14-day money-back guarantee after the purchase. A customer makes a purchase, uses my services, and then asks for a refund. I...
View older results
Top