• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Search results

  1. M

    refund

    Hello Douglas, Greetings! We haven't found any tickets regarding the refund from your side. We kindly request you to share your query here so that we can provide you with the appropriate resolution. Thanks Mukesh Pabbly Support
  2. M

    Payment Invoice Metadata & checkout page Loading time

    Hello Vinay, Greetings !! Thank you for contacting us. Please find the answer to your queries below :- #1 - When I send the invoice to collect payments and someone clicks the link to go on it, it shows your Pabbly payments in metadata. You can customize the Browser Title Label in the...
  3. M

    403 Forbidden Error in the Checkout Page in Pabbly Subscription Billing

    Hello AMB, Greetings !! We have investigated the issue you raised and discovered that your plan code still contains reserved words. Therefore, we kindly request that you remove them and recheck. For more details, please refer to the screenshot below. If the problem persists, you may schedule a...
  4. M

    payment problem

    Hello Dalpat, Greetings !! Thank you for reaching out to us. Unfortunately, we are unable to provide the document you requested as it is not within our protocol to do so. We apologize for any inconvenience this may cause. Please let us know if there is anything else we can assist you with...
  5. M

    Send Dashboard Stats to sheets

    Hello Hendrik, Greetings !! Thank you for reaching out to us. Sorry for the confusion please refer to the below corrected URL that contains the details about the Dashboard Stats API. https://apidocs.pabbly.com/#754ecd31-59d3-4106-a4f4-47d820a317c1 If you have any other issues or queries...
  6. M

    403 Forbidden Error in the Checkout Page in Pabbly Subscription Billing

    How to Avoid a 403 Forbidden Error in the Checkout Page You may encounter a 403 Forbidden error on the checkout page if you use certain words such as "app," "signin," "signup," "upgrade," or "portal" in the plan name and plan code during the creation of plans, especially if you have already set...
  7. M

    Error when customers use checkout page for 1-year subscription plan

    Hello John, Greetings !! We kindly request that you share the link to the checkout page that is not functioning so that we can investigate it on our end and provide you with an appropriate solution. Thanks & Regards, Mukesh Pabbly Team
  8. M

    Invalid Auth Token

    Hello Madhanlab, Greetings !! We would like to inform you that the issue regarding the Instamojo payment gateway has been resolved. We apologize for any inconvenience this may have caused you during the time the issue persisted. Our team has worked hard to identify and address the root cause of...
  9. M

    I need a refund

    Hello Loic, Greeting !! We want to inform you that we have initiated the refund for your purchase. Please let us know if there is anything else we can do to assist you, please don't hesitate to let us know. Thank you for your understanding and patience. Thanks & Regards, Mukesh Pabbly Team
  10. M

    I need a refund

    Hello Loic, Greetings !! We are sorry to hear that you are experiencing issues while using our software, and we understand your request for a refund. We want to assure you that we will initiate the refund process for you as soon as possible. Before proceeding with the refund, we would...
  11. M

    Why only "credit_create" and no other webhooks? Makes it really hard to use PSB

    Hello Thomas, Greetings !! Thank you for contacting us. To solve your use case, you only have to catch some specific webhooks only. You can schedule a call with our team by using the link mentioned below. In this call, our team can guide you according to your use case about which webhooks...
  12. M

    User creates trial using Stripe, then upgrades using manual payment = no revenue :-(

    Hello Nitten, Greetings !! Thank you for contacting us. We kindly request you to schedule a call with our team. This would enable us to better understand your use case in detail and provide you with an accurate resolution to the query you've asked. You can schedule another call with our team...
  13. M

    Subscription ID and Verifying process

    Hello Thesis Greetings !! Thank you for contacting us. Please find the answers to your questions below: 1. Yes the subscription ID is Unique for every subscription. 2. We do not process payments ourselves. we act as an intermediary. So Once a payment is successfully completed, Stripe...
  14. M

    Send Dashboard Stats to sheets

    Hello Hendrik, Greetings !! Thank you for reaching out to us. You can use the below-mentioned API to get the data of the top cards present in the dashboard. https://payments.pabbly.com/api/v2/getdashboardstats You can fire this API and use it to import the data into Google Sheets as well. If...
  15. M

    marketplace and addons?

    Hello, Greetings! Great! We're glad to hear that you're interested in using our platform to sell your software. | Based on your use case, you can create a plan by following the steps outlined below: Go to Product > Plan > Add plan In Add plan section follow the below steps to create a plan...
  16. M

    gain credits for each purchased to be used in the future

    Hello, Greetings To gain a clearer and better understanding of the problem and take appropriate measures to resolve it. We kindly request that you to schedule a call to demonstrate the issues you are encountering. You can schedule another call with our team at your convenience. Please use...
  17. M

    New Invoice settings in Pabbly Subscription Billings

    New Invoice Settings Launched 🥳 We are thrilled to announce the launch of our new invoice settings. New invoice system designed as per global standard: Gateway and Product wise Settings: You can customize your invoices with Gateway and product-wise invoice settings. We have launched a...
  18. M

    fees?

    Hello, Greetings !! Our platform does not charge any processing fees or transaction fees. However, the payment gateway that you are using may charge a fee for the transaction. To check the fees charged by Stripe, please refer to the link below: https://stripe.com/en-in/pricing Thanks &...
  19. M

    Request for Daily Subscription Option in Pabbly Subscription Billing for Testing Purposes.

    Hello Ashwin, Greetings !! At this time, it is not possible to add daily subscription in Pabbly Subscription Billing. We are continually working to improve our platform and enhance our features, so please stay tuned for any updates regarding this matter. However you can If you would like to...
  20. M

    How to activate a Pending Subscription while waiting for Payment (NET 30 Terms)

    The subscription status will remain as "Live", indicating that the subscription is active. However, since no payment has been received from the customer due to the plan being free, the customer status is displayed as "Unpaid"
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