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  1. sven-bo

    Coupon validity date and timezone

    Hi Pabbly team, I have a question about the coupon validity field in Subscription Billing. When I pick a date in the date picker, for example 2025 11 27, the system shows the coupon as valid up to 2025 11 26. It looks like the coupon expires at midnight before the selected date. Am I right...
  2. sven-bo

    Pabbly Hook Lifetime Deal – Still Available?

    I can’t find the Pabbly Hook lifetime deal anymore. Can you confirm if it’s still available or if it has been discontinued?
  3. sven-bo

    What is the internal rate limit for webhooks in Pabbly Connect?

    My webhook URL has been exposed and is now being triggered many times per second. I noticed that this doesn’t use up my quota, since the workflow is filtered and nothing actually runs, so I’m not worried about that part. I’m just curious: Does Pabbly Connect apply any internal rate limit on...
  4. sven-bo

    Do price changes affect existing subscriptions?

    Hi, quick question about subscription pricing: Let’s say I have a product plan at $10/month and some customers are already subscribed. If I now change the plan price to $15/month, what happens to the existing subscribers? Do they stay locked at $10/month and only new subscribers pay $15, or...
  5. sven-bo

    Webhook Trigger – Can it return custom data after workflow finishes?

    Hi, I'm using the webhook trigger in Pabbly Connect. When an external app sends a request, the webhook responds right away with a 200 status code, but nothing else. What I’d like instead: The external app triggers the webhook, the workflow runs, and only after that, Pabbly sends a proper...
  6. sven-bo

    Issue Refunding PayPal Recurring Payments

    When trying to issue a refund for a PayPal recurring subscription, I received the attached error message: "The refund will not work in the case of PayPal recurring. You can refund directly from the gateway and record the refund here." I understand that one-time PayPal payments work fine for...
  7. sven-bo

    How long is the access link from the Client Portal API session valid?

    When using the Client Portal API (`/portal_sessions/`), I receive an access_url along with an expires_at field in the response. Example: "access_url": "https://payments.pabbly.com/portal/access/test1234?tk=...", "expires_at": "2020-03-05T07:19:13.131Z" Does this mean the generated access_url...
  8. sven-bo

    How to Add Rows in Google Sheets Without Overwriting Formulas?

    I’m having trouble with Google Sheets when adding new rows through Pabbly. I want to add a new row to my spreadsheet but only update specific columns. For example, I have formulas in some columns that should not be touched. In my simplified example (see screenshot attached): I want to enter...
  9. sven-bo

    No Email Notifications for Sales, Refunds, or Other Activities

    I've noticed that I am no longer receiving any email notifications for my Pabbly subscriptions, including sales, customer refunds, and other important updates. This issue started suddenly, and I haven't made any changes to my account settings. Is this a known issue, or could it be specific to...
  10. sven-bo

    Access Raw HTML in Custom Variable

    Is it possible to store an HTML snippet as a custom variable without it being automatically rendered? Currently, when I pass HTML code into a variable, it gets rendered immediately. However, I need to access the raw HTML code when using the variable instead of having it rendered. Is there a way...
  11. sven-bo

    Changing Default "Subscribe" Slug in URL

    Is it possible to change the default "subscribe" slug in the URL (e.g., "checkout.mydomain.com/subscribe/xxx") to something else? Thank you. Best regards, Sven
  12. sven-bo

    How to Block Specific Emails or Customer Last Names from Making Purchases

    Is it possible to block certain emails or customer last names so that, if they attempt to make a purchase, they are not allowed to proceed? Example use case: I offer a 14-day money-back guarantee after the purchase. A customer makes a purchase, uses my services, and then asks for a refund. I...
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