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    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

  • Please note that the team will not be available on April 17th, 2024, due to a public holiday in India.

    During this period, support assistance may experience some delays.

Search results

  1. Q

    Cohort Retention Report or Export

    Can you please consider adding a data export so that users can generate a Cohort retention report. This will enable us to see: - How long customers stay subscribed on average - Changes in subscription time by monthly new subscriptions (cohort) - Calculate customer lifetime value - Better plan...
  2. Q

    Is there a way to export Cancel Reason answers?

    Is there a way to export the reasons subscribers gave when they cancelled a subscription - the Cancel Reason field? For example: Select all Non Renewing or Cancelled subscriptions and export them. At the moment the Cancel Reason text is not included in the export.
  3. Q

    Ability to increase prices for existing Products / Plans

    I would really appreciate the ability to increase prices for existing Products / Plans. The way we had to do this in 2023-10 was to create new Plans and Upgrade subscribers to this plan. BUT this only worked for Credit Card / Stripe customers. For PayPal we had to cancel subscriptions and...
  4. Q

    Price increase

    Hi We would like to implement a price increase. How do we do this? Just go into each product and increase the price, for example from $10 to $15? On the next renewal will the new amount be charged to the customer automatically? Thanks
  5. Q

    Exports taking a long time - days

    When I recently exported payments or subscriptions CSV files and it took days for me to get an email that the download is available. Is this normal? The exports were around 300 items so not too large.
  6. Q

    Subscription export columns change

    I found that when I do a Subscription export most of the time the columns change. Sometimes the sequence other times new columns are added. As I use this in other reporting this is extremely frustrating. Is there a way I can determine what columns and the sequence (left to right) they are...
  7. Q

    Does Pabbly have an abandoned cart email feature?

    I there a feature in Pabbly subscription billing that sends the customer an email if the signup form completion is not completed?
  8. Q

    How create a free plan

    We would like to create a free plan with no trial period and not converting to a paid subscription Valid for 30 days Not asking for any payment info on any Gateway Is this possible?
  9. Q

    Change default email footer colour

    Is there a way to change the color of the footer in the default Pabbly Subscription Billing email templates?
  10. Q

    Callback with an empty or blank hostedpage parameter

    On 31 January 13h36 and Saturday at 14h03 (west EU time) our subscription callback was invoked with an empty or blank hostedpage parameter. We have received some more callbacks with an empty hostedpage parameter Thursday 03-02-2022 at 20h17 Yesterday 04-02-2022 at 22h11 and at 22h30 (all...
  11. Q

    Date format of CSV exports

    When I import the subscription data into Excel the date format cannot be used for calculation. Is there a way to fix it?
  12. Q

    Backup of Subscription Billing data

    Is it possible for users to back up all their data in Subscription Billing? If so how? If not what backup and disaster recovery plans does Pabbly have in place?
  13. Q

    New subscription email to Merchant

    Can you please add an email to be sent to the merchant when a new subscription is added
  14. Q

    Email sent if new subscription is completed

    Hi Is there a email I can turn on to get a merchant email when a new customer completes a subscription?
  15. Q

    How can I export subscriptions?

    We need to check the subscriptions against our database as they did not all import but I do not see how to export subscriptions. Can you please let me know how?
  16. Q

    Problem uploading Favicon Image

    Are there any specific requirements for the uploading of a Favicon Image? I keep on uploading it but it is not showing. Not even in Profile Settings after uploading it. I also do not get an error message when uploading it
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