20,000 Monthly Tasks Exhausted Unexpectedly on My Lifetime Plan – Request for Investigation
Status: Awaiting reply · Asked by We Make Creators on · 0 views
Hello Pabbly Support Team,
I have purchased a Pabbly Connect Lifetime Plan with 20,000 tasks per month.
However, my dashboard currently shows:
Tasks Allotted: 20,000
Tasks Consumed: 20,000
Tasks Remaining: 0
Free Tasks Consumed: 5,211
I was surprised to see that my entire monthly task allocation has been exhausted, as I have not knowingly used this volume of automation tasks.
After reviewing my account, I found that one of my older workflows, "SUNDAY WEBINAR - Success," has consumed approximately 19,857 tasks.
I also noticed that this workflow has been running automatically and that some executions have failed due to errors involving WhatsApp by AiSensy and Google Sheets.
I would appreciate your assistance with the following:
Please confirm the monthly task reset date for my Lifetime Plan.
Please provide a detailed breakdown of how and when my 20,000 tasks were consumed.
Please investigate whether duplicate webhook events, repeated executions, or failed actions caused unusually high task consumption.
Please clarify whether failed executions or automatic retries were counted toward my task allocation.
If any tasks were deducted incorrectly, please review the possibility of restoring or crediting those tasks.
Please confirm when my next 20,000 monthly tasks will become available.
I purchased the Lifetime Plan expecting a recurring allocation of 20,000 tasks every month. I would like to understand what happened before considering any additional purchase or upgrade.
I have attached screenshots of my dashboard for reference.
Thank you for your assistance.
Best regards,
We Make Creators