Unwanted Tier 1 subscription still billing after duplicate charge – refund and goodwill credit requested

Hi

This follows my closed thread "I was charged twice at the same time for the same subscription" (TCK-220455).

In that thread, I asked you to stop the second subscription and refund the extra charges. My screenshot listed three charges on our account:

- Sep 28, 2026: Pabbly Connect Tier 1, $19.00 (invoice STU-204993)

- Sep 29, 2026: Pabbly Connect Unlimited, $79.00 (STU-204929)

- Sep 29, 2026: Pabbly Connect Unlimited, $79.00 (STU-204930)

You refunded one $79 charge, but only after offering task credits instead of a refund twice. The Tier 1 subscription was left active and billed us again:

- Oct 2, 2026: Pabbly Connect Tier 1, $19.00 (receipt #1223-2651)

Our bookkeeper caught this during our month-end review. We only ever intended to pay for one Unlimited plan at $79/month. The Tier 1 subscription is billed under "Magnet Brains LLC" rather than our admin@pabbly.com account, which made it very hard to spot.

To resolve this, could you please:

1. Cancel the Tier 1 subscription immediately.

2. Refund both Tier 1 charges ($38.00 total) to the original card (Amex ending 1001).

3. Provide November and December 2026 on our Unlimited plan at no charge (or a $158 account credit) for the time our team has spent finding and correcting billing errors two months in a row.

We've been a paying Unlimited customer and would like to stay one. Can you confirm you're able to do this?

Thank you,

Anthony Soleimon

VA Plus LLC

[email hidden]