404 on mautic Test send - Create contact in Mautic after Thrivecart purchase

[seohit]

Hello, I am trying to create new Mautic contact after buying product but I get 404 error.

I have enable API and HTTP basic auth. Mautic connection looks good.

Any help please,

Thanks!

 

[Pabblymember11]

Hey @seohit

We are currently looking into your concern, kindly allow us some time.

Thanks

 

[Pabblymember11]

Hey @seohit

We looked into your concern and it seems like you might not have authenticated your Mautic account correctly.

Also, make sure you have passed the base URL properly as mentioned in the help text.

Thanks

 

[seohit]

Hello @Supreme, thanks for your answer.

I am trying to enter the 3 fields but I am getting this error:

I also activated API and HTTP basic Authentification:

I have the Mautic instalation on a subdomain and my domain extension is .com.es

Do you think error can come from there...?

Thanks for your help!

P.D: how can I send you credentials privately to let you check it?

 

[seohit]

I have tested another Mautic installation on other subdomain and looks like Pabbly Connect gets the error with subdomains Mautic installations.

Please, could you check this?

Thanks!

 

[Pabblymember11]

Hey @seohit

We have recorded a short video for your better understanding, please check that out and try re-authenticating the Mautic action event again.

https://www.screenpresso.com/=7phAe

Thanks

 

[seohit]

Ok, thank you. I already did the same than the video.

I fixed the problem cleaning Mautic cache.

Just in case somebody has same issue.

Regards!