500 Internal error encountered

Status: Open · Asked by LIFT Marketing on · 0 views

LIFT Marketing — Question ·
Hi there,

I have a couple of GMB Auto Post automations but for some reason, for some of them I am getting the 500 internal error encountered error. 

Task history IDs:
IjU3NjYwNTZmMDYzNTA0M2Q1MjZkNTUzMzUxMzU1MTZiNTQzMDBmMzIi_pc
IjU3NjYwNTZmMDYzNTA0M2Q1MjZkNTUzMzUxMzU1MTZiNTQzMDBmMzYi_pc
IjU3NjYwNTZmMDYzNTA0M2Q1MjZkNTUzMzUxMzU1MTZiNTQzMDBmMzgi_pc
IjU3NjYwNTZmMDYzNTA0M2Q1MjZkNTUzMzUxMzU1MTZiNTQzMDBmMzci_pc
IjU3NjYwNTZmMDYzNTA0M2Q1MjZkNTUzMzUxMzU1MTZhNTQzOTBmMzIi_pc
IjU3NjYwNTZmMDYzNTA0M2Q1MjZkNTUzMzUxMzU1MTZiNTQzMTBmMzYi_pc
IjU3NjYwNTZmMDYzNTA0M2Q1MjZkNTUzMzUxMzU1MTZiNTQzMDBmMzQi_pc

What I noticed in this particular automations is that I am using location/id in the Location name - see https://prnt.sc/njpQ5d9brW4T - this is because in our GMB account we have the same name for different properties in different locations and Pabbly only "sees" one name of the property, not all of them - if that makes sense.

Any feedback is greatly appreciated.

Thank you!
Pabbly Support — Reply ·

Hi there,

Thank you for reaching out and for sharing the task history IDs and the additional details regarding the location/name configuration.

A 500 Internal Server Error generally indicates that the request could not be processed successfully by the destination application, in this case, Google Business Profile. This can sometimes occur due to the data being sent or a temporary issue while processing the request.

However, we checked the task history IjU3NjYw*******************************ODBmMzQi_pc and re-executed the entire workflow. The workflow executed successfully, and the Google Business Profile – Create – Create Call to Action Post action also completed successfully.

We request you to please try re-executing the failed task histories and check if the issue persists.

We also noticed that you have added a Delay step with the delay value being dynamically mapped. Since multiple posts are being processed, you may consider using a fixed delay of 1–2 minutes instead. This may help provide sufficient time between requests and avoid temporary processing issues.

Please try this and let us know if you continue to encounter the 500 error. If the issue persists, please share the latest task history ID so we can investigate it further.
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Thanks & Regards,
Soumya Tripathi
Customer Support Lead
🌐 Pabbly.com

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