New Leads FB leads form problem... ASAP

Hi guys,

We have a serious issue with the workflow that sends leads from the FB lead form in New Leads.

The system keeps sending the same lead again every few minutes. This issue only happens in your system and does not happen with other automation platforms we use.

We need an immediate solution! This is causing us a lot of problems with our clients.

Please fix this as soon as possible.

Hello Guy,

Thank you for reaching out and sharing the details of the issue you are facing. We completely understand the seriousness of the situation and sincerely apologize for the inconvenience caused.

Please note that the current version of Facebook Lead Ads has been deprecated by Meta, which has led to unexpected behavior in the existing integration. Our Technical Team is already aware of this issue and is actively working on a fix.

Also, once the issue is fixed, the leads that were not received during this period will be processed, so no leads will be missed.

We assure you that we will inform you immediately once the issue is resolved. In the meantime, we truly appreciate your patience and understanding.

Same here!

Hello,

Thank you for reaching out to us.

Please note that the Facebook Lead Ads – New Lead trigger is currently facing an issue due to changes and deprecation of the Facebook API. As a result, the trigger may fetch or process older leads as well.

Our team is already working on the required changes, and we expect this issue to be resolved by EOD today. Once the changes are implemented, the trigger should work as expected.

We apologize for the inconvenience caused.

As an alternative, you can currently use the “New Lead (Instant)” trigger event under Facebook Lead Ads. Please note that for this trigger, you will need to connect the Facebook account of the Page owner. It will not work with Admin account access.

We hope this clarifies the situation. If you have any other concerns or need further assistance, please feel free to let us know. We’ll be happy to assist you.

Hello there,

I would like to inform you that the issue has now been resolved with the Facebook Lead Ads: New Lead trigger. Please check on your end and confirm if the trigger is working as expected.

If the issue still persists, please let us know, and we will be happy to assist you further.

Hello there,

I hope you’re doing well. I just wanted to follow up regarding my last message.

Hello there,

I hope this message finds you well. I’m following up on my previous message. Further, this is our last follow-up. This Forum thread will be closed automatically as we have not received a reply. You can start a new thread or email us at support@pabbly.com to raise your concern.