Facebook Lead Ads Repeatedly Triggering the Same Old Leads – Task Credits Exhausted & Client Notifications Duplicated

Hi Pabbly Team,

I am facing the same serious Facebook Lead Ads issue reported by several other users here.

Today, my Facebook Lead Ads workflows started triggering the same previously received leads repeatedly at different times, even though no corresponding new lead was submitted.

For example, one of my client leads was processed repeatedly at approximately 4:49 PM, 5:51 PM, 6:53 PM, 7:11 PM, 7:21 PM and 7:34 PM. Each time, the workflow executed again and sent the same lead notification to WhatsApp.

This caused two major problems for us:

1. Our Pabbly task credits were consumed unnecessarily because the same leads were repeatedly executing the workflows.

2. Our clients received the same lead notifications multiple times, and we started receiving complaints from them.

This is particularly serious because we use Pabbly Connect for live lead automation for multiple clients. These are real Facebook advertising leads, so simply stopping all workflows also creates a risk of missing genuine new leads.

Because my task credits were unexpectedly consumed by these repeated executions, I had no practical option but to purchase/activate the Pabbly Connect Monthly Plan – Tier 1 for ₹2,122.83 to keep our live client lead automations running and avoid missing genuine leads.

I have now seen Pabbly Support confirm in this community that the current Facebook Lead Ads version has been deprecated by Meta and that this has caused unexpected behavior in the existing integration. Pabbly has also confirmed that the Technical Team is aware of the issue and is working on a fix.

My issue appears to be consistent with what other users are reporting here: old/already processed leads are being treated as new leads and the downstream workflow actions are being executed again.

I urgently need clarification on the following:

1. Is it currently safe to keep Facebook Lead Ads workflows enabled?

2. If I keep them enabled, can the same old leads continue triggering and consuming tasks?

3. During this incident, is there any possibility that genuine new Facebook leads were not retrieved or were skipped by Pabbly?

4. How can we identify and recover any genuine leads that may have been missed?

5. Will Pabbly restore the task credits consumed by these duplicate executions?

6. Since I had to pay an additional ₹2,122.83 only to keep my client workflows operational after the unexpected task consumption, how will Pabbly address this payment?

7. When is the fix expected to be deployed, and how will we know when it is safe to run/re-enable all affected workflows?

I can provide screenshots showing the same lead being sent repeatedly at different timestamps, my Task History, and proof of the ₹2,122.83 payment.

Please escalate this to the Technical and Billing Teams. This is affecting our live client operations, consuming paid task credits, generating client complaints, and potentially putting genuine incoming leads at risk.

Please also confirm once the issue has been fixed and it is safe to run Facebook Lead Ads workflows again.

Regards,
Sangeeth G Sivan
Managing Director
Brandvaro Innovations Pvt Ltd

Since this morning, the "Facebook Lead Ads: New Lead (Polling)" trigger has been re-running OLD leads across our ~300 workflows, even though no new leads have been submitted.

• You acknowledged the issue today on your community forum and stated that a Meta version change broke the integration. Many other users have reported the same problem since 08:49.

• Example: the "Ciudad España" workflow has only 1 lead in the last 90 days, yet it ran 8 times in 40 minutes.

• Each run re-sent old and test leads ("Max Prueba") to our clients, and also triggered emails and CRM entries.

TASK CONSUMPTION

• Tasks consumed so far: 64,478

• Tasks remaining: 35,522

• At the current rate, our quota would have been exhausted by tonight.

• We have already deactivated all affected workflows as of [time] to stop the consumption.

WHAT WE NEED

1. A refund or restoration of all tasks consumed today by these duplicate executions. The cause is a platform failure, not our configuration.

2. Protection of our task quota until the fix is deployed.

3. An estimated timeline for fixing the Polling trigger.

4. A bulk switch of our workflows from "New Lead (Polling)" to "New Lead (Instant)" on your end. Manually editing ~300 workflows is not feasible for us.

5. Explicit confirmation of when it is safe to reactivate the workflows without old leads being triggered again.

This is affecting live communication with our real estate clients, so we would appreciate a priority response.

Thank you,

Hello Brandvaro,

Thank you for reaching out and sharing the details of the issue you are facing. We completely understand the seriousness of the situation and sincerely apologize for the inconvenience caused.

Please note that the current version of Facebook Lead Ads has been deprecated by Meta, which has led to unexpected behavior in the existing integration. Our Technical Team is already aware of this issue and is actively working on a fix.

Also, once the issue is fixed, the leads that were not received during this period will be processed, so no leads will be missed.

We assure you that we will inform you immediately once the issue is resolved. In the meantime, we truly appreciate your patience and understanding.

URGENT UPDATE – Issue Still Continuing, Newly Purchased Tasks Exhausted Again Due to Old Lead Duplication

Hello Pabbly Support Team,

I am providing another urgent update because the issue is still continuing and has now caused further task-credit loss in my account.

Yesterday, because the Facebook Lead Ads integration issue caused duplicate executions and exhausted my available tasks, I had no practical option but to make an additional payment of ₹2,122.83 for Pabbly Connect Monthly Plan – Tier 1. I made this payment specifically to keep our live client lead automations operational and to avoid missing genuine leads.

Unfortunately, the tasks I purchased/renewed yesterday have now been exhausted again because the same issue is continuing.

I have received an official Pabbly email confirming that the action steps in my workflow are no longer executing because my Pabbly Connect account task limit has been exhausted.

I am attaching this email as evidence.

More importantly, I have now checked the lead data being written to our Google Sheet. This confirms that this is not simply the latest lead being duplicated.

Older previously processed leads are being triggered and inserted repeatedly.

For example, the attached Google Sheet screenshot shows the same old lead with the same timestamp, name and phone number being inserted repeatedly across a large number of rows.

This means that Pabbly is repeatedly processing historical/previously captured Facebook leads as if they were new leads, executing the downstream actions and consuming paid tasks each time.

The situation is now:

1. The Facebook Lead Ads integration started repeatedly processing old leads.

2. Duplicate executions consumed my original task allocation.

3. Our clients received repeated/duplicate lead notifications and started complaining.

4. To prevent interruption of genuine client leads, I paid an additional ₹2,122.83 yesterday.

5. The known issue continued after that payment.

6. The newly available tasks have now also been exhausted.

7. Pabbly has now emailed me confirming that workflow actions are pending/not executing because the task limit has been exhausted.

8. Our Google Sheet provides further evidence that old leads are repeatedly being processed, rather than only the most recent lead being duplicated.

9. As a result, our genuine live client workflows are now affected again.

Pabbly Support has already confirmed in this forum that the current Facebook Lead Ads integration is experiencing unexpected behavior due to the version being deprecated by Meta and that your Technical Team is working on a fix.

Therefore, I urgently request that this case be escalated to both the Technical Team and Billing Team.

Please specifically confirm:

1. When will this issue be fixed?

2. Is it currently safe to keep Facebook Lead Ads workflows enabled, or should all affected workflows remain disabled until Pabbly confirms the fix?

3. Please calculate and restore ALL task credits consumed by duplicate/old-lead executions, including the tasks that were exhausted again after my additional payment.

4. Please review the additional ₹2,122.83 payment I was forced to make because of this incident. I made this payment only because the first set of tasks had already been consumed by these abnormal duplicate executions. Those newly available tasks have now also been exhausted because the same issue continued.

5. Please confirm how Pabbly will ensure that genuine new leads received during this incident are processed correctly and only once after the fix, without triggering another large batch of old leads.

This is no longer only a troubleshooting issue for us. It is causing repeated loss of paid task credits, interruption of live client lead delivery, duplicate client notifications, and operational impact to our business.

I have already paid additional money to keep the system operational, and those tasks have now been consumed again by the same known issue.

I am attaching:

* Pabbly email confirming that my task limit has been exhausted and workflows are going into pending status.

* Google Sheet evidence showing the same old lead repeatedly inserted across many rows.

* Previous screenshots showing duplicate WhatsApp lead notifications.

* Proof of the additional ₹2,122.83 Pabbly subscription/payment.

Please do not ask me to purchase additional tasks again while this known issue remains unresolved.

I need an urgent technical resolution, restoration of all incorrectly consumed tasks, and a specific response from the Billing Team regarding the additional payment.

Please also notify me clearly when the issue has been completely fixed and it is safe to re-enable/run all Facebook Lead Ads workflows.

Regard

s,

Sangeeth G Sivan

Managing Director

Brandvaro Innovations Pvt Ltd

Hello Brandvaro,

I would like to inform you that the issue has now been resolved with the Facebook Lead Ads: New Lead trigger. Please check on your end and confirm if the trigger is working as expected.

Further, you can let us know how many tasks were consumed due to the issue and we will reset those tasks to your account.

If the issue still persists, please let us know, and we will be happy to assist you further.