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Status: Closed · Asked by Operations Mumbai Digitalrevon on · 0 views

Operations Mumbai Digitalrevon — Question ·
Urgent: Task Refund Request - Unintended Trigger Loop due to Page Re-activation
Message:
Hi Pabbly Team,
My Facebook account was temporarily restricted, which unpublished my pages. Upon reactivating the pages and reconnecting the Facebook Lead Ads trigger, the workflow mistakenly triggered historical data and generated test executions for all old campaigns/forms simultaneously.
Due to this unexpected system loop, my account tasks were completely consumed within a very short duration on invalid/old leads.
 and grant a Task Refund / Reset for these unintentional system executions?
Looking forward to your prompt response.
Thanks!
Pabbly Support — Reply ·

Hello,

Thank you for reaching out and sharing the details of the issue you are facing. We completely understand the seriousness of the situation and sincerely apologize for the inconvenience caused.

Please note that the current version of Facebook Lead Ads has been deprecated by Meta, which has led to unexpected behavior in the existing integration. Our Technical Team is already aware of this issue and is actively working on a fix.

Once the issue is fixed, we will check the unexpected task consumption and will then reset the tasks accordingly.

We assure you that we will inform you immediately once the issue is resolved. In the meantime, we truly appreciate your patience and understanding.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello there,

I would like to inform you that the issue has now been resolved with the Facebook Lead Ads: New Lead trigger. Please check on your end and confirm if the trigger is working as expected.

If the issue still persists, please let us know, and we will be happy to assist you further.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello there,

I hope you’re doing well. I just wanted to follow up regarding my last message.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello there,

I hope this message finds you well. I’m following up on my previous message. Further, this is our last follow-up. This Forum thread will be closed automatically as we have not received a reply. You can start a new thread or email us at support@pabbly.com to raise your concern.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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