Duplicated Leads

Status: Closed · Asked by Sachin Malviya on · 0 views

Sachin Malviya — Question ·
Hello Pabbly Support Team,
I have connected Facebook Lead Ads with Google Sheets using Pabbly Connect, and the integration has been working smoothly without any issues until now.
However, since today, I have started facing an issue where old leads or the same leads are being added repeatedly to the Google Sheet. The same lead is appearing multiple times instead of only being added once.
The workflow and Google Sheet were working properly previously, and I have not made any changes to the setup.
Could you please check why the same/old Facebook leads are being triggered and added repeatedly to the Google Sheet?
Please investigate the issue and let me know if any changes or fixes are required from my side.

Pabbly Support — Reply ·

Hello Sachin,,

Thank you for reaching out and sharing the details of the issue you are facing. We completely understand the seriousness of the situation and sincerely apologize for the inconvenience caused.

Please note that the current version of Facebook Lead Ads has been deprecated by Meta, which has led to unexpected behavior in the existing integration. Our Technical Team is already aware of this issue and is actively working on a fix.

We assure you that we will inform you immediately once the issue is resolved. In the meantime, we truly appreciate your patience and understanding.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello Sachin,

I would like to inform you that the issue has now been resolved with the Facebook Lead Ads: New Lead trigger. Please check on your end and confirm if the trigger is working as expected.

If the issue still persists, please let us know, and we will be happy to assist you further.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello Sachin,

I hope this message finds you well. I’m following up on my previous message. Further, this is our last follow-up. This Forum thread will be closed automatically as we have not received a reply. You can start a new thread or email us at support@pabbly.com to raise your concern.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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