A small issue regarding WhatsApp message duplication when using Many Contacts app

[Ori D]

Hello,

I have created a workflow in which customers register using a form. This triggers a WhatsApp message to inform the customers that they have successfully registered. However, sometimes it sends the same message twice. Can you please check on your end for this issue?

Thank you

 

[Pabblymember11]

Hey @Ori D

We request you to please share the workflow URL or at least share the name of the workflow so that we can look into your workflow in which you are having such an issue so that we can help you.

 

[Ori D]

Of course, this is an example of URL where you can find Many Contacts stage: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZlMDYzZjA0Mzc1MjZiNTUzNzUxMzIi_pc

Just please note that, most of the time, it works fine. Occasionally, Pabbly Connect triggers duplicate WhatsApp messages. Perhaps you will have to try around ten times to reveal this issue.

 

[Pabblymember11]

Hey @Ori D

Upon reviewing your Many Contact action step, it's apparent that you've included the plus sign (+) as a prefix in the phone number field. We previously advised against using this prefix in the phone number field.

 

[Ori D]

I see. So I'll eliminate the plus sign.

Thank you!