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Affiliate commission does not appear


Why hasn't the commission for my affiliate appeared on commission page, even though they made a sale via their affiliate link?

On the subscription page, it shows that there is a sale connected to this affiliate, but on the commission page there is no commission.


  • Affiliate page.jpg
    Affiliate page.jpg
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  • Subscription page.png
    Subscription page.png
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Active member
Staff member
Hello @team.fames

After reviewing this on our end, we've determined that you have manually mapped an affiliate for this subscription. Because the affiliate was added manually using the 'Add Affiliate' option under the subscription section, commissions will be assigned to this affiliate starting from the next recurring payment and not for existing ones. Therefore, no commission has been generated for this affiliate up to this point.
If you wish to assign a commission for the existing sale of the subscription, you'll need to manually add the commission for this affiliate. For further details on how to manually assign commission under the affiliate, please refer to the help document provided below.

I hope this addresses your concerns. If you have any further questions or issues, please don't hesitate to let us know. We're here to assist you.