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Auto reply to google My business review

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analytics

Member
Your Task History ID
IjU3NjUwNTY5MDYzNTA0MzU1MjZiNTUzMTUxMzQi_pc
Hi team,

I have created this workflow for auto reply to GMB review but it is not working when customer give us rating without comment, can you please check it.

Thanks
 

ArshilAhmad

Moderator
Staff member
Hi @analytics,

Based on your Task History, I can see that the issue is related to the 'OpenAI: Generate Content' action step. Please try using GPT-4 or GPT-3.5 Turbo as your AI model; that should fix your issue.
1704827143205.png
 

analytics

Member
Hi,

When I selected GPT-4-0314 model I am getting below error :
This is a chat model and not supported in the v1/completions endpoint. Did you mean to use v1/chat/completions?

However issue had started from yesterday, please suggest which model can I use.
 

analytics

Member
Hi there,

Now, I am using gpt-3.5-turbo-instruct Model but still on my google my business page auto response is not generating.

Please suggest what is the error.
 

Attachments

  • Screenshot 2024-01-10 144632.png
    Screenshot 2024-01-10 144632.png
    24.8 KB · Views: 20

ArshilAhmad

Moderator
Staff member
Please login to your GMB and Pabbly Connect account in an Incognito Tab and establish a new connection with your GMB account, then click on 'Save & Send Test Request' and see if the reviews are fetched or not.
1704908742662.png
 

analytics

Member
I have created new work flow IjU3NjUwNTY5MDYzMTA0MzY1MjZiNTUzMTUxMzEi_pc . I am fetching all customer review with ChatGPT reply in google sheet but pabbly also sending only chatgpt reply in g-sheet without any other field, pls help me on this.
 

Attachments

  • Screenshot 2024-01-11 114746.png
    Screenshot 2024-01-11 114746.png
    68.5 KB · Views: 21

analytics

Member
Hi Team,
Please look into this on priority I am getting this trigger running every 15 minutes and exporting only ChatGPT reply in my google sheet, please refer attached image.
I have tried every thing but problem still persist.
Screenshot 2024-01-11 114746.png
 

analytics

Member
Thanks for adding the filter however the data is not capture in my google sheet and autoreply is not generating to GMB page.
Customer had commented on 21:50 PM on my GMB page, as I check task history it is executed only 3 step at 22:53 PM .
Please suggest where is the error ?
 

ArshilAhmad

Moderator
Staff member
Task History ID - IjU3NjIwNTY1MDYzMzA0MzE1MjZlNTUzNzUxMzY1MTY3NTQzOCI_3D_pc

I submitted a test review on your GMB page and received the automated response. Please monitor your workflow for some time without making any changes to its setup. It should work.
1705006161418.png
 

analytics

Member
Hey Dear,

As I checked, some time it is not working, it is not generating reply also not fetching data in google sheet, please help me on this.
1705050544254.png
 

ArshilAhmad

Moderator
Staff member
Task History ID - IjU3NjIwNTY1MDYzMDA0MzU1MjY5NTUzMTUxMzE1MTY2NTQzMiI_3D_pc

Based on your GMB page and Task History, it appears that the review has been replied to.
1705165154413.png


1705165187197.png


The data has also been added to your Google Sheets spreadsheet.

1705165269404.png
 
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