Auto reply to google My business review

[analytics]

Your Task History ID

IjU3NjUwNTY5MDYzNTA0MzU1MjZiNTUzMTUxMzQi_pc

Hi team,

I have created this workflow for auto reply to GMB review but it is not working when customer give us rating without comment, can you please check it.

Thanks

 

[ArshilAhmad]

Hi @analytics,

Based on your Task History, I can see that the issue is related to the 'OpenAI: Generate Content' action step. Please try using GPT-4 or GPT-3.5 Turbo as your AI model; that should fix your issue.

 

[analytics]

Hi,

When I selected GPT-4-0314 model I am getting below error :
This is a chat model and not supported in the v1/completions endpoint. Did you mean to use v1/chat/completions?

However issue had started from yesterday, please suggest which model can I use.

 

[analytics]

Hi there,

Now, I am using gpt-3.5-turbo-instruct Model but still on my google my business page auto response is not generating.

Please suggest what is the error.

 

[ArshilAhmad]

Please login to your GMB and Pabbly Connect account in an Incognito Tab and establish a new connection with your GMB account, then click on 'Save & Send Test Request' and see if the reviews are fetched or not.

 

[analytics]

I have created new work flow IjU3NjUwNTY5MDYzMTA0MzY1MjZiNTUzMTUxMzEi_pc . I am fetching all customer review with ChatGPT reply in google sheet but pabbly also sending only chatgpt reply in g-sheet without any other field, pls help me on this.

 

[analytics]

Hi Team,
Please look into this on priority I am getting this trigger running every 15 minutes and exporting only ChatGPT reply in my google sheet, please refer attached image.
I have tried every thing but problem still persist.

 

[ArshilAhmad]

I have added a Filter step to your workflow that should help you with this issue.

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[analytics]

Thanks for adding the filter however the data is not capture in my google sheet and autoreply is not generating to GMB page.
Customer had commented on 21:50 PM on my GMB page, as I check task history it is executed only 3 step at 22:53 PM .
Please suggest where is the error ?

 

[ArshilAhmad]

Task History ID - IjU3NjIwNTY1MDYzMzA0MzE1MjZlNTUzNzUxMzY1MTY3NTQzOCI_3D_pc

I submitted a test review on your GMB page and received the automated response. Please monitor your workflow for some time without making any changes to its setup. It should work.

 

[analytics]

Hey Dear,

As I checked, some time it is not working, it is not generating reply also not fetching data in google sheet, please help me on this.

 

[ArshilAhmad]

Task History ID - IjU3NjIwNTY1MDYzMDA0MzU1MjY5NTUzMTUxMzE1MTY2NTQzMiI_3D_pc

Based on your GMB page and Task History, it appears that the review has been replied to.

The data has also been added to your Google Sheets spreadsheet.

 

[analytics]

Thanks now its working fine.