Best Practice for Subscribers Who Did Not Add Payment Method?

[nitten]

Hi there,

I have set up a checkout page, and often it happens that people fill in the basic information about themselves (name, country, state), but when they are prompted to add their PayPal information, they abandon the process.
I get two webhook events: "subscription_create" and "customer_create", and that's very fine (even though I don't get the point in getting both, one of them would be enough).
However, now I - in theory - have the name, email, and country of the lead: So,

1) can I do anything smarter than sending them a link to the same checkout page, where they will have to enter the same information again?
2) If I just send them back to the checkout page, will the system allow a duplicate entry?

Thanks
Thomas

 

[Akanksha]

Hey Thomas,

1. Since the customer is already created, you can prefill the checkout page using the customer ID and send the checkout page link to the user. So, they don't have to fill in the same info again and can proceed directly with the payment.

Prefill fields on the checkout page - Custom and Normal Fields

When you create a checkout page, you get the URL of the checkout page which you can directly share with your customers to collect payments or you can embed it in your website or hyperlink under buy now button. Now, you can make some changes in the URL of this checkout page and have the fields...

forum.pabbly.com

OR
If the user has been redirected to PayPal and then abandons the process, then in this case the Pabbly system creates an invoice. So, you can directly send them the pending invoice so they can complete the payment.

2. Yes, the system will create duplicate subscription records only since customer records are unique.

Hope this helps.