Blue Not Showing Custom Field

[JonathanDragonDJ]

I have my Blue integration working and I'm using the option Create Record (The Create ToDo shown in the support video doesn't appear in my options)

I only have the options of title, Start Date, End Date and List Position.

I don't see any custom field options.

What did I do wrong?

 

[ArshilAhmad]

Hi @JonathanDragonDJ,

Could you please share a screenshot of the custom fields in your Blue account that are not being listed? Also, please share the Workflow URL where you encountered this issue.

 

[JonathanDragonDJ]

Here is the link: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNTA0Mzc1MjY0NTUzMzUxMzQi_pc
I've attached screenshots of the card in Blue with the custom fields that was created when I tested the integration.

 

[Pabblymember11]

The creation of records in the Blue custom field is currently unsupported, but your concern has been forwarded to our integration team for review, and they will consider adding this feature.

 

[JonathanDragonDJ]

That's very strange because you show filling in the custom field in your demo video.

 

[DocApply]

The creation of records in the Blue custom field is currently unsupported, but your concern has been forwarded to our integration team for review, and they will consider adding this feature.

Hello. Can you please let me know if the review team will be adding more custom fields please? it makes the Blue PM system useless or makes us use Zapier for Blue and want to use Pabbly connect all day please. Please see attachment. Even the 5 basisc - Firstname, Lastname, Email, Phone and Address would work

 

[Pabblymember11]

Hey @DocApply

I have forwarded your concern to the team, and they are working on it. Once they update the action step with the desired fields, we will let you know.

 

[Pabblymember11]

Hey @DocApply @JonathanDragonDJ

We already have the "Set todo custom field" action step, which you can use. Please note that only one custom field can be updated per action.

 

[DocApply]

Hey @DocApply @JonathanDragonDJ

We already have the "Set todo custom field" action step, which you can use. Please note that only one custom field can be updated per action.

Can you elaborate how we can use what you stated with my request please?

 

[ArshilAhmad]

You need to use one "Set Todo Single Custom Field" action step to update a single custom field. So, if you need to update 5 custom fields, you will need to add 5 "Set Todo Single Custom Field" action steps to your workflow, each for updating a different custom field.

 

[imsaini]

Can you elaborate this? As far as I got, we have to run "Get todo custom fields" first and then map it with "Set todo single custom field", It will consume hell lot of tasks for a single record update. I didn't understand why you structured it like this? It should be like whole record (all custom fields) updated in single step.

Apart from this the "Get todo custom fields" action has errors, throwing "project was not found" error everytime.

 

[Preeti Paryani]

Hello @imsaini

As per Blue API docs, setting multiple custom fields via one API request is not possible.

it should be like whole record (all custom fields) updated in single step.

Also as we have tested the "Get todo custom fields" action at our end, it works fine.

Could you please share a screen recording showing the custom fields that exist under the concerned project and the to-do list, so we can better understand the issue?

"Get todo custom fields" action has errors, throwing "project was not found" error everytime.

 

[imsaini]

Please check attached screenshot of error,

 

[Preeti Paryani]

Hello @imsaini

It seems there’s been some confusion. When I asked, "Could you please share a screen recording showing the custom fields that exist under the concerned project and the to-do list so we can better understand the issue?" I was referring to the custom fields in your Blue account, not in Pabbly Connect.

Could you kindly share a screen recording of the custom fields in your Blue account? This will help us better understand the issue and provide a more accurate resolution.

Thank you for your cooperation!

 

[imsaini]

Sorry for the misunderstanding, you can check this ss of blue, custom fields.

 

[Preeti Paryani]

Hello @imsaini

Thank you for sharing the screenshot. However, it does not provide the complete context, as it only shows the field names but not the project and the to-do list under which they are located.

To better understand the issue and assist you effectively, we kindly request a short screen recording that clearly shows the custom fields along with the associated project and to-do list. Without this, it will be challenging for us to provide accurate support.

We appreciate your cooperation and look forward to your response.