Calendly Connection Issue

Hi, the meetings are being scheduled successfully through Calendly, but the workflow is not triggering as expected. This workflow was working properly about 15 days ago, but it has stopped working recently.

Could you please look into this issue and check what might have changed or why the workflow is no longer functioning?

Hello,

Thank you for reaching out.

When a workflow that was previously working stops triggering for new events, the trigger connection has often gone stale, or the Calendly connection may have expired. Please try the following:

1. Clone the existing workflow using the Clone option from the workflow menu.
2. Turn OFF the original workflow so you don't have duplicates running.
3. Open the cloned workflow and in the Trigger step, click Refresh Fields, then click Save and Send Test Request exactly once and capture the response.
4. If the error indicates the Calendly access token is no longer valid, reconnect your Calendly account by creating a new connection in the workflow.
5. Re-check the field mapping in all subsequent action steps so they still point to the correct trigger fields.
6. Save the workflow and turn it ON.

After this, run a few real test events using different email addresses to confirm data is flowing to the destination.

Hello there,

I hope you’re doing well. I just wanted to follow up regarding our last message.

Hello there,

I hope this message finds you well. I’m following up on my previous message. Further, this is our last follow-up. This Forum thread will be closed automatically as we have not received a reply. You can start a new thread or email us at support@pabbly.com to raise your concern.