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Chargebee API Operation and parameters


Chargebee support are trying to help me resolve an issue with the action event "Create Subscriptions", which is resulting in an error shown below:

Message: This API operation is not enabled for this site. Please contact [email protected] to get this enabled
Api Error Code: configuration_incompatible
Error Code:
Error Msg:
This API operation is not enabled for this site. Please contact [email protected] to get this enabled
Http Status Code:

They have said "Could you please share the API used and the parameter passed that was used to perform this action?". I don't know what they are on about and have provided answers which must not be correct because they keep replying with a similar response each time.

Can you please help here?


Well-known member
Staff member
Hey @nolabelstudios

As we can see from your workflow, the Chargebee: Create a Customer action step seems working fine.


Also try avoiding passing the submission ID, if the customer is new, perhaps it might generate the ID automatically.