Chatflow Connection Capabilities

[getitdone.solutions]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

+15199808190

Email Address

[email protected]

PRE-SALES QUESTION

Our use case is we want to send a msg to a volunteer driver about a booking. This msg will be triggered by an event in a CODA.IO table. We have tested the Webhook to connect CODA to Pabbly Connect and that works so can we also trigger sending the whatsapp msg to the driver via a webhook?

Once the msg goes to the driver we want them to accept or decline the booking. If they accept we want to add the booking to their calendar (via a Google Calendar create event action).

If they decline the booking we need to send a notification to staff via a Teams message so the staff can arrange another driver.

Do you think this can be accomplished in Chatflow?

 

[ArshilAhmad]

Hi @getitdone.solutions,

Will you be getting the driver’s phone number in the CODA trigger step? Also, could you please share the Workflow URL where you have set up CODA as your trigger step?


If yes, then you can set up your workflow in the following manner:

Use ‘Webhook by Pabbly’ to capture the booking and driver details. Then use ‘Pabbly Chatflow: Send Template Message’ action step to send a template message with two buttons (Accept and Decline) to your driver.

In your Pabbly Chatflow account create a flow that triggers upon reception of quick reply (Accept or Decline). Then add two API Request modules that sends data to two different workflows.

Google Calendar Workflow:

Set up your trigger to capture the response from Pabbly Chatflow when a driver accepts the ride, and then use the ‘Google Calendar: Create an Event’ action step to create a new event.

Microsoft Teams Workflow:
Set up your trigger to capture the response from Pabbly Chatflow when a driver declines the ride, and use MS Teams: Send Message in a Channel action event to send the message to your team members.