Code 2 - Invalid Value Passed for E-mail Address (WPForms to Zoho Books)

[MontanaTom]

Rookie here! My integration from WPForms to Zoho Books create contact shows error code 2 and an invalid e-mail format, and I'm not sure how to fix that. There is only one e-mail format, so I'm not sure how I got that wrong or why it's throwing an error when I save & text my workflow. Any ideas? Thanks!

 

[Preeti Paryani]

Hello @MontanaTom

To avoid the "Invalid email passed for Email Address" error, ensure you map a valid email ID to the Line-Item Contact Person - Email field in the Zoho Books Create Contact action step.

 

[MontanaTom]

I edited the field to keep it simple and it's still not working.

 

[Preeti Paryani]

Helli @MontanaTom

You need to add a valid email address, not just a simple string. For example, use a proper email format like [email protected].

 

[MontanaTom]

I filled out my form and submitted it using my regular email address , but I'll try again! Thanks for the help!

 

[MontanaTom]

Ya, I don't get it... the form comes through to me fine, showing the correct information, but on pabby, it just shows the field information still to place in that box. Am I missing something? If I put a dummy e-mail address in the integration part of the pabbly-zoho integration, won't it always put that e-mail address in Zoho for every submission?

 

[MontanaTom]

Well, I entered my test e-mail in pabbly - zoho integration test, that passed, got a tax error, fixed that, no errors now, but contact not showing up in Zoho Books! Uggg! It's late here, I'll tackle again tomorrow, thank for all of your help!

 

[Preeti Paryani]

Hello @MontanaTom

Sure, please let us know if you need any assistance.

 

[MontanaTom]

Well, it said everything went through fine, but I don't see my new contact in Zoho Books. Does it not put that test form information into Zoho or ? I did receive the confirmation e-mail from my form submission and everything is right, but it just didn't show up in Zoho Books... how would I troubleshoot that?

 

[ArshilAhmad]

Could you please submit a new form and check whether it creates a new contact in your Zoho Books and Google Contacts accounts? Kindly avoid making any changes or clicking anywhere in the workflow. Just make the test submission and let us know if the contact is added. Please ensure you enter contact details that are not already present in your Zoho Books account.

 

[MontanaTom]

Ok, same e-mail error and I'm not even in pabbly. No new entry in Zoho or Outlook contacts!
I give up, it shouldn't be that damn complicated. I did exactly as it suggests. Thanks for all the help, but I'll figure something else out!
I have better things to do with my life, LOL!

 

[ArshilAhmad]

Could you please share the form connected to this workflow so that we can test the issue on our end?https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZmMDYzNjA0Mzc1MjY1NTUzMTUxMzEi_pc

 

[MontanaTom]

The form is here: https://lonepinetechnology.com/starlink-site-survey-starlink-installation-request-form/

I had someone submit today and I got this again:

Hello Tom Mattheisen, This email is to notify you that for the workflow "SSS" , a recent task was not executed due to following error -​ Task History ID: IjU3NjUwNTZjMDYzMTA0MzI1MjY5NTUzMjUxMzU1MTY1NTQzMTBmMzQi_pc Step Name: Zoho Books > Create Contact Connection Name: Zoho Books via WP Forms Task Error Detail: { "code": 2, "message": "Invalid value passed for Email Address" } Note that the workflow has not been paused and continues to run according to your settings. Further, you have the option to re-execute tasks that encountered error from the history section.

 

[MontanaTom]

The customer is entering the e-mail on the form correctly, and I get it on my end as a form, but it's not passing through the workflow to Zoho Books.

 

[ArshilAhmad]

Please follow the exact steps provided in the help text to set up WPForms as your trigger application. Kindly record your screen throughout the process, and if the issue persists, share the video in this thread.