Create a ticket in Helpwise

[phil]

Not quite sure to understand the Helpwise integration.
Let's say I have an online form sending "name", "email", "message" of the customer.

How do I create a ticket in Helpwise like
FROM: "name"<"email">
TO: [email protected]
SUBJECT: New Message
BODY: "message"

The current integration let me only send an email or create a customer, but I don't see a way to create a ticket directly.

 

[Pabblymember11]

Hey @phil

As we can check in Helpwise's API docs, they didn't provide any endpoint to Create a Ticket.

https://helpwise.io/developers/#endpoints

 

[phil]

Hi, sorry for the misunderstanding.
For a "Ticket" I mean a conversation.
They provide an endpoint "Conversions/threads" to create a message/ticket for a customer.

Markup 2021-10-18 at 23.39.39.png

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punto-rosso.d.pr

 

[Pabblymember11]

Hey @phil

We are currently looking into it and will let you know with an update soon.

Thanks!!

 

[Pabblymember11]

Hey @phil

In the Helpwises' API docs they haven't mentioned any endpoint to create the thread, they only have "List Threads" and the "Get Thread" endpoints.

 

[phil]

Already contacted the Helpwise team, and they will add a hook to create a thread.
I'll keep you updated.