duplicate actions - Excel row

[Assunta]

Dear all,

I have only an active workflow, that means Purchase through Thrivecart > add Excel row in a sheet > QBO.

I can not understand why, some purchases have been indicated twice in the Excel sheet.

Even if I disabled the re-execution

How can I fix it?
Thank you for your support
Assunta

 

[Subin]

Hey @Assunta !

It seems you have clicked on "Save & Send Test Request" for the Thrivecart trigger step twice, because of which duplicate webhooks has been saved inside your Thrivecart account causing it to send duplicated data for a single submission-

In order to rectify this concern, you can check on the following ways-

• You can either ask Thrivecart support to delete duplicate webhooks from your Thrivecart account and leave only one as active,
• Or ,You can create a new workflow from scratch and make sure to use "Save & Send Test Request" only once in order to avoid further duplications.

Hope, this works for you now.

 

[Assunta]

Hey @Assunta !

It seems you have clicked on "Save & Send Test Request" for the Thrivecart trigger step twice, because of which duplicate webhooks has been saved inside your Thrivecart account causing it to send duplicated data for a single submission-

View attachment 40855

In order to rectify this concern, you can check on the following ways-

• You can either ask Thrivecart support to delete duplicate webhooks from your Thrivecart account and leave only one as active,
• Or ,You can create a new workflow from scratch and make sure to use "Save & Send Test Request" only once in order to avoid further duplications.

Hope, this works for you now.

Hi Subin,

thank you, it worked.

Unfortunately, it seems not to work for the upsell.
So, for example, if a contact makes a first purchase, and then buys also the upsell offer, only the first purchase is reported in the excel sheet.

How can I fix it?
Many thanks

 

[Subin]

Hey @Assunta !

For Upsell, you will be required to create another workflow with the trigger event as shown below-

This will work for you.

Connect this workflow with the same Google Sheet in order to add Upsell details as well.

 

[Assunta]

Hey @Assunta !

For Upsell, you will be required to create another workflow with the trigger event as shown below-

View attachment 40998

This will work for you.

Connect this workflow with the same Google Sheet in order to add Upsell details as well.

Hi Subin,

thank you, I will try it!

Have a good day
Assunta