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I have a workflow that goes from Woocommerce to Xero upon an order being placed, but if the client does not put a 'company name' in when placing an order, the workflow does not fail, but it does not generate the invoice in XERO due to the missing name. I used to be able to manually edit the data in the workflow and send it again, but I cannot find the option to do that as perhaps the platform does not think that the workflow has failed? Please can you point me in the right direction? Also, to avoid this in future, can i have a fallback value for when clients don't put a value in the company name in the WOO order, so that if it is blank, it might at least put a value like 'ADD-NAME' for example so I can just adjust it in XERO at a later date?


Well-known member
Staff member
Hey @esmondroscoe

If the value you've mapped doesn't come through in the automation, you can utilize the Text Formatter: Default Value action step. This allows you to set up default values to ensure a smooth process.

And also share the workflow URL for the same, so that we can look into it.