Error : The action was not processed.

[Ritik Madaan]

This email is to notify you that for the
workflow "Hubspot Contact is Updated to Platformly" , a recent task was not
executed due to following error -



Task History ID: IjIwNjM0NDEyMSI_3D


Step Name: Platform.ly > Update a Contact


Task Error Detail:


{
"status": "error",
"message": "The action was not processed."
}
Task History ID does not match with the actual id.

Kindly help how to resolve it.

 

[Chetali]

Hey @Ritik Madaan!

We have checked your task history and found that you are passing the email address of non-existing contact. That's why you are getting the error.

The email address should exist in your account for updating the contact.

 

[Ritik Madaan]

Hi @chetaliparve,

Could you please provide me with the exact solution for this issue? As I am not sure how to resolve this issue.

 

[Pabbly13]

Hey @Ritik Madaan !

Can you please confirm if you want to update and create a contact as well in your Platform.ly step?

As currently, we can see that you are trying to update the user.

But as per the above issue which you have received, it was not existing in your Platform.ly account.

Do let us know, so we can assist you further.

 

[Ritik Madaan]

Hey @Ritik Madaan !

Can you please confirm if you want to update and create a contact as well in your Platform.ly step?

As currently, we can see that you are trying to update the user.

But as per the above issue which you have received, it was not existing in your Platform.ly account.

Do let us know, so we can assist you further.

Yes I want to update and create a contact as well in the Platform.ly

 

[Pabbly13]

Hey @Ritik Madaan !

We have created a dummy workflow in your account by the name "CLONE - [UF - Thrivecart to Platformly] ".

Kindly refer to it, as it will create a new workflow if it doesn't exist in your Platformly account, or will update the user if they are available.

Do check and let us know if this can work for you.

 

[Ritik Madaan]

Hi there,
Could you please specify the exact steps like what to do if we get the deprecated error?

 

[Pabbly]

View attachment 14381

Hi there,
Could you please specify the exact steps like what to do if we get the deprecated error?

Please check this doc which help you in this regards - https://forum.pabbly.com/threads/what-does-deprecated-sign-means.5353/