Facebook Groups Connection Returning Empty Responses

[robbie-at-amelia]

Having a lot of trouble with Facebook Groups connection...

The trigger is set as "New Post" and anytime we try to fetch the newest posts, I get an empty response (see attached).

Lastly, I can confirm that the Pabbly app is installed (see attached).

 

[ArshilAhmad]

Hey @robbie-at-amelia,

Please log in to your Facebook and Pabbly Connect accounts in an Incognito tab, re-authenticate your connection, and try again. Do let me know if the issue still persists.

 

[Jithin]

Hi, I have checked other Facebook group related posts here and checked pabbly connect app permissions, Also I am admin of the group. But when I test it I am getting empty response as mentioned above. Also tried to add a new connection in incognito mode. Still the response is empty @Supreme

 

[ArshilAhmad]

Hi, I have checked other Facebook group related posts here and checked pabbly connect app permissions, Also I am admin of the group. But when I test it I am getting empty response as mentioned above. Also tried to add a new connection in incognito mode. Still the response is empty @Supreme

Please allow me some time to look into this. I will get back to you with an update shortly.

 

[ArshilAhmad]

Hi, I have checked other Facebook group related posts here and checked pabbly connect app permissions, Also I am admin of the group. But when I test it I am getting empty response as mentioned above. Also tried to add a new connection in incognito mode. Still the response is empty @Supreme

@Jithin, we checked your issue at the backend and found that this issue originates from Facebook's end. Below is the error you are getting while retrieving new posts from Facebook. Please get in touch with Facebook's support team to gain a better understanding of this issue.

{
    "error": {
        "message": "Permissions error",
        "type": "OAuthException",
        "code": 200,
        "error_subcode": 2069030,
        "is_transient": false,
        "error_user_title": "New Pages experience not supported",
        "error_user_msg": "This endpoint is not supported in the new Pages experience.",
        "fbtrace_id": "Ax_0zVVmJPDH-Mg1KIWb3Cr"
    }
}

For more information please read the Facebook API documentation.

New Pages Experience Error Codes

The New Pages Experience Error Codes guide displays common error codes, error messages, and affected endpoints for the New Page Experience API.

developers.facebook.com

 

[Jithin]

@Jithin, we checked your issue at the backend and found that this issue originates from Facebook's end. Below is the error you are getting while retrieving new posts from Facebook. Please get in touch with Facebook's support team to gain a better understanding of this issue.

{
    "error": {
        "message": "Permissions error",
        "type": "OAuthException",
        "code": 200,
        "error_subcode": 2069030,
        "is_transient": false,
        "error_user_title": "New Pages experience not supported",
        "error_user_msg": "This endpoint is not supported in the new Pages experience.",
        "fbtrace_id": "Ax_0zVVmJPDH-Mg1KIWb3Cr"
    }
}

For more information please read the Facebook API documentation.

New Pages Experience Error Codes

The New Pages Experience Error Codes guide displays common error codes, error messages, and affected endpoints for the New Page Experience API.

developers.facebook.com

View attachment 29186

So does it mean that, for this to work, the page connected to the group has to be classic and not new page experience type?

 

[ArshilAhmad]

So does it mean that, for this to work, the page connected to the group has to be classic and not new page experience type?

That may be the case. For more information, please get in touch with Facebook's support team.