Replied Failed due to Meta policy.WhatsApp provided number needs display name approval before message can be sent.

[DrMKT]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

+1 555-943-1607

Email Address

[email protected]

We created a new number, and everything is approved by Meta, but suddenly and randomly we are receiving that message, even when trying to reply to customers.

Failed due to Meta policy.

WhatsApp provided number needs display name approval before message can be sent.

 

[ArshilAhmad]

Hi @DrMKT,

The error you're encountering indicates that the display name for your WhatsApp number has not yet been approved by Meta, which is required before you can send messages using that number.

To check and update the display name status:

1. Log in to your WhatsApp Business Manager (via Meta Business Suite).
2. Navigate to the "Phone Numbers" section.
3. Select the relevant phone number.
4. Under the "Profile" tab, you will see the current status of the display name — whether it’s approved, in review, or rejected.

• If it's in review, please allow some time for Meta to complete the verification.
• If it’s not approved, kindly update the display name to meet Meta’s Display Name Guidelines and resubmit it for approval.

Once the display name is approved, you should be able to send messages without any issues. Let us know how it goes.

Thanks & Regards,
Arshil Ahmad
Pabbly.com