Replied Filtering unpaid or failed shows resolved payments

[boehboe d boehboe]

There seems to be a problem with the filtering system because when I filter for overdue or unpaid invoices and I get a whole lot of Red clients with overdue amounts and then I click on those clients I find that in most cases they have been paid just paid late. We need the filter to not show any payments that have been paid and cleared. When we filter sales for unpaid it should only show what remains as unpaid not what was unpaid in the past and this is now processed and paid.

for example, some of these have been paid but show up as failed and outstanding

 

[Preeti Paryani]

Hey @boehboe d,

Thank you for reaching out regarding this concern.

We checked your account and tested the invoice filters using the Overdue and Pending statuses. However, from our end, we were only able to find a limited number of matching invoices and were unable to reproduce the behaviour you described.

Could you please share a screenshot showing:

• The exact filter(s) you have applied.
• The list of invoices that are appearing unexpectedly under the filtered results.

This will help us better understand the issue and investigate the specific records being displayed.

We look forward to your response.