otherpaulsmith
Member
I've set-up Helpwise to trigger when a message is tagged - but the response doesn't include the message or who sent it. Is it possible to access these?
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Getting message details from Helpwise
- Thread starter otherpaulsmith
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Pabblymember11
Guest
Hey @otherpaulsmith
You can use the action event "Get Emails of threads" as shown in the below screenshot. You will be able to get the message on the "message" label and the details of the person to whom it was sent.
You can use the action event "Get Emails of threads" as shown in the below screenshot. You will be able to get the message on the "message" label and the details of the person to whom it was sent.
otherpaulsmith
Member
Thank you @Supreme Verma - is it possible to get a plain text version of the message. With all the formatting it goes over the character count
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Pabblymember11
Guest
Hey @otherpaulsmith
We looked into HelpWise's API documentation and currently, they do not provide the plain text version of the message.
We looked into HelpWise's API documentation and currently, they do not provide the plain text version of the message.
Last edited by a moderator:
otherpaulsmith
Member
Hey @Supreme Verma I've messaged Helpwise to see if they can update their API
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