• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

  • Due to Holi celebrations, our team will have limited availability. While we’ll continue to monitor threads, responses may be slightly delayed.

Google My Business autorespond to new review is getting triggered but rewriting on old reply thread

P

Pabblymember11

Guest
Hey @ab18

In the "Google My Business: Create Reply" action step, you need to select a review from here or map the reviewer "name" key returned on the Google My Business accounts trigger. You need to map the name field here from the trigger which has values like accounts/*/locations/*/reviews/*

Though we have dynamically mapped the name and it shall reply dynamically. Kindly try again and let us know if that helps you out.

2022-08-08_13h31_26.png
 
Top