Google Sheets to High Level - Add Tag to Contact

[SmartMarketing]

I am trying to add a tag to an existing contact record in High Level so it triggers a workflow.

Here's a screen capture video to show what is / isn't happening.

https://videos.getsmartmarketingsystems.com/conversations/a7386af0-b56a-5d60-8413-a45c35a37ba2

Thanks in advance for your help.

Nat

 

[ArshilAhmad]

Hi @SmartMarketing,

Please login to your GHL and Pabbly Connect account in an Incognito Tab, establish a new connection with your GHL account (where you have this contact) and see if that fixes your issue.

Make sure to select the correct sub-account while creating the new connection, as shown in this video.

 

[SmartMarketing]

I added a new GHL connection after logging in to both GHL and Pabbly in an incognito window and unfortunately the same issue as it shows the same message and did not create a tag for that contact.

Created on November 3, 2024 at 13:08

By Nat Green | Duration 39s

videos.getsmartmarketingsystems.com

Any other suggestions?

 

[ArshilAhmad]

When creating a new connection, did you use your agency owner account or a sub-account? Could you please make a short screen recording of the process for creating a new connection?

 

[SmartMarketing]

I logged into my agency account then accesses the sub-account as I always do.
Here's a new video that shows me logging into the agency account, selecting my sub-account then reconnecting the GHL connection and going through the process again with a test contact.

Pabbly Connect GHL Tag Issue

By Nat Green | Duration 4min2s

videos.getsmartmarketingsystems.com

 

[Fagun Shah]

I logged into my agency account then accesses the sub-account as I always do.
Here's a new video that shows me logging into the agency account, selecting my sub-account then reconnecting the GHL connection and going through the process again with a test contact.

Pabbly Connect GHL Tag Issue

By Nat Green | Duration 4min2s

videos.getsmartmarketingsystems.com

You need to select the sub-account where you want to send the data, not agency account from dropdown

 

[SmartMarketing]

You need to select the sub-account where you want to send the data, not agency account from dropdown

View attachment 49452

thanks, Silly me.

 

[SmartMarketing]

ISSUE SOLVED. THANKS TO EVRONE WHO HELPED OUT