How to add purchase event of FB on Pabbly checkout page for razorpay subscriptions

[sanni]

I am using razorpay subscription with Pabbly checkout pages. Here's the breakdown of my problem.
I am running ads on FB. and for that I need to track the purchases. For payments, I am using Razorpay subscriptions since my product is subscription based. And to get the subscription, I am using Pabbly's checkout page. There's an option to add FB pixel in the checkout page and thankyou page as well. But pabbly has this restriction that for razorpay subscription on its checkout page, it doesn't get redirected any where but stays on a page of razorpay which is not customisable, either. So, I can't add my purchase event pixel on Razorpay because there's no way that I know of, nor I can add it on Pabbly's thankyou page because the user will never land on that page. How do I fix this issue? there must be a way to solve this problem. Please help.

 

[MukeshR]

Hello @sanni ,

Currently, the redirect option is not supported on the Razorpay end. As a result, we do not have the redirect option available in Pabbly Subscription Billing when using Razorpay as a payment gateway. Since redirection is not possible with Razorpay subscriptions, the Facebook Pixel you plan to use for conversion tracking cannot be utilized.

 

[sanni]

Hello @sanni ,

Currently, the redirect option is not supported on the Razorpay end. As a result, we do not have the redirect option available in Pabbly Subscription Billing when using Razorpay as a payment gateway. Since redirection is not possible with Razorpay subscriptions, the Facebook Pixel you plan to use for conversion tracking cannot be utilized.

Is there no way around this? I have seen other businesses using pabbly's checkout page an they are running FB ads. How are they doing it? There must be something! Please let me know a way.

 

[sanni]

Please help here, guys. Don't ghost me here.

 

[MukeshR]

Hello @sanni ,
Please allow me some time to check this on my end. I will update you shortly after I look for any possible workarounds.

 

[MukeshR]

Hello @sanni ,

We have checked this on our end, and the Facebook Lead Ads conversion tracking data you are looking to obtain is currently not possible.

As a workaround, we suggest using another payment gateway like Stripe or Instamojo. With these options, you can utilize a redirect URL and add the Facebook Pixel to track customer conversions.

If you have any further questions or need assistance, please let us know!