How To Remove Sent with Pabbly Footer Branding?

Status: Closed · Asked by H Brown on · 0 views

H Brown — Question ·
How do I remove this? I am on the ultimate plan. I need it removed for all businesses.
pabbly-footer-branding.jpg
Pabbly Support — Reply ·

Hi,

Thank you for reaching out.

Please share the email address associated with your Pabbly account so we can check your account details and assist you with removing this.

Once we have the account details, we’ll check and proceed accordingly.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.com
H Brown — Reply ·

The email is the same one associated with my forum profile. I don't really want to post it on a public form. If you can't see it can you give me an email address for me to sent it to?

Pabbly Support — Reply ·

Hi,

Thank you for your patience.

We’ve fulfilled your request and removed the requested item for all businesses.

If you face any further issues, you can let us know on this forum thread or create a support ticket by contacting support@pabbly.com.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.com
H Brown — Reply ·

Excellent - thank you.

H Brown — Reply ·

Ah, wait - the "Sent with Pabbly" is no longer present in the visual builder editor but it IS still showing in the preview.

In Editor

image.png


In Preview:

image.png

Pabbly Support — Reply ·

Hi,

Thank you for sharing the update.

Please perform a hard refresh of the page for your businesses and check the preview again. For any new templates you create, the “Sent with Pabbly” text should no longer be visible.

If you still see the same issue after performing a hard refresh, please let us know and we’ll check it further.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.com
H Brown — Reply ·

Hard refreshed both businesses, also logged out and back in and also tried a completely different browser. "Sent with Pabbly" is NOT present in the builder editor but IS still present in Preview.

image.png

Pabbly Support — Reply ·

Hi,

Our technical team has checked the issue and has now resolved it from our end. Please check the preview again from your end.

If you still notice the “Sent with Pabbly” text or face any other issue, please let us know and we’ll check it further.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.com
H Brown — Reply ·

Many thanks - Preview is now showing without the Pabbly branding. 👍

Pabbly Support — Reply ·

Hi,

We’re glad to know that the preview is now showing correctly without the Pabbly branding.

We’ll be closing this thread now. If you need any further assistance in the future, please feel free to reach out to us.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.com

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