How to set up a workflow using GoTo Connect and Twilio

Hi David,

Thanks for reaching out about setting up a workflow between GoTo Connect and Twilio.

If GoTo Connect isn't appearing in the Pabbly Connect app list, it means the app isn't yet natively integrated. You have two options:

1. Request native integration (long-term): Submit a request on the Pabbly public roadmap at https://roadmap.pabbly.com/. The product team reviews requests there and adds new integrations based on demand. Please note no specific ETA can be provided.

2. Workaround using Webhooks/API (immediate): Even without a native integration, you can often still connect GoTo Connect as long as it supports outgoing webhooks or exposes a public API:
   - If GoTo Connect can send an outgoing webhook when a text is received, use the Webhook by Pabbly module with the Catch Webhook action as your trigger. It generates a unique webhook URL that you paste into GoTo Connect's webhook settings.
   - If GoTo Connect only exposes a REST API, use the API by Pabbly (HTTP Request) action to pull the data.
   - For the action side, Twilio is a supported app in Pabbly Connect, so you can add a Twilio action step to send the auto-reply SMS.

To help us guide you precisely, could you share:
1. Whether GoTo Connect supports outgoing webhooks or has public API documentation (a link to their developer docs would be ideal).
2. The exact trigger event you want (e.g., incoming text received).

Hi David,

Thank you for confirming those details!

Since GoTo Connect does not currently provide an in-app interface to paste webhook URLs directly, setting this up involves sending configuration commands directly to GoTo's API endpoints.

Here is a brief overview of how the technical process works:

How the Webhook Integration Works

1. Pabbly Setup: In Pabbly Connect, you create a workflow with Webhook by Pabbly (Catch Webhook) as the trigger to generate a unique Webhook URL.

2. GoTo Channel Creation: You make an API call to GoTo's POST /notification-channel/v1/channels endpoint to register your Pabbly Webhook URL as a notification channel.

3. Event Subscription: You subscribe that channel ID to GoTo’s Messaging API so it actively listens for incoming SMS events.

4. Auto-Reply Setup: Once Pabbly captures a test incoming text message payload, you map the sender’s phone number into a Twilio action step to trigger the automated reply.

Important Recommendation

Because this setup requires acquiring OAuth access tokens and making API requests (using tools like Postman or cURL), it is a bit technical.

We recommend reaching out to GoTo Connect Support or your IT developer and asking them to:

"Register our Pabbly Connect Webhook URL as a Notification Channel using your Notification Channel API and subscribe it to incoming SMS/Messaging events."

Once GoTo has pointed the webhook to Pabbly Connect and sent a test message, please let us know! We will gladly help you map the fields and finish setting up the Twilio auto-responder workflow.

Hi David,

Great question, and thank you for the follow-up.

Of the four steps, only the first one needs to be done by you before contacting GoTo Connect support:

1. Pabbly Setup (do this first): In Pabbly Connect, create a workflow with Webhook by Pabbly (Catch Webhook) as the trigger. This generates a unique Webhook URL. You need this URL ready to hand to GoTo, because it is the address they will register.

The next two steps are the ones GoTo Connect support (or their API) handles:

2. GoTo Channel Creation: Registering your Pabbly Webhook URL as a notification channel via their Notification Channel API.
3. Event Subscription: Subscribing that channel to incoming SMS/Messaging events.

So when you contact GoTo support, share your Pabbly Webhook URL and ask them to "register this Webhook URL as a Notification Channel and subscribe it to incoming SMS/Messaging events."

The final step is done on your side afterward:

4. Auto-Reply Setup: Once GoTo sends a test message and Pabbly captures the incoming payload, you map the sender's number into a Twilio action step to send the auto-reply.

Just let us know once GoTo has pointed the webhook to Pabbly, and we'll help you finish the Twilio setup.