Open I can not upload pictures without getting error messages

[Desi]

I am very frustrated since you redid you site not happy at all please help

 

[Desi]

message cannot verify safety

 

[ArshilAhmad]

Hi @Desi,

Could you please share a short screen recording showing exactly where you are encountering the issue related to the image upload?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com

 

[Martina]

Identically, I can't upload a 300 KB image from shutterstock to pabbly e-mail marketing v2. It gives the message: Upload rejected. We could not verify the safety of this image. If you believe this is a mistake, please contact support.

I tried:

1. Open the Shutterstock image in Photoshop or even Windows Paint
And:
Save As → JPG
new file name
without Croatian characters

2. Be sure to convert to sRGB
In Photoshop:
Edit → Convert to Profile
sRGB IEC61966-2.1
Email editors can have problems with:
CMYK
Adobe RGB
embedded ICC profiles
And Shutterstock can deliver Adobe RGB or CMYK export.

3. Export without metadata
In Photoshop:
File → Export → Save for Web
Metadata → None
or in Canva:
upload pictures
download as JPG
Canva practically “cleans” the file.

4. Check the extension
Must be real:
.jpg
or .png
Sometimes Windows displays a .jpg, but it's actually:
WEBP
TIFF
HEIC
which the editor doesn't like.

5. Try the PNG version
Some email builders have a bug with the JPG parser.
In Photoshop/Canva:
export PNG
upload PNG

6. Possible Shutterstock “unsafe” false positives
Some security systems block images that have:
stock metadata
IPTC copyright record
AI tagging metadata
Re-export removes all that.
Fastest solution (90% chance of success)
Open the image in Canva
Download → JPG
Upload the new Canva version to Pabbly

 

[Preeti Paryani]

Hey @Martina,

Could you please share the image URL with us so that we can test it from our end and better understand what might be causing the issue?

Once shared, we will check and assist you accordingly.

 

[Martina]

Here you go Preeti https://drive.google.com/drive/folders/1FrzaD-xEo5ne2vIxuOPIpoQhtC3zNIxh?usp=drive_link

 

[Preeti Paryani]

Hey @Martina,

Could you please confirm whether, while uploading the image, you were using this Google Drive folder URL or a direct file URL inside Pabbly Chatflow?

Also, kindly confirm:

• What sharing/access settings were enabled for the file (for example: “Anyone with the link can view”)
• Whether you were using a specific file URL or just the folder URL

If you are using a specific file, please share the raw/direct file URL of the exact image that is failing to upload instead of the folder link. This will help us test the file properly from our end and investigate the issue more accurately.

 

[Martina]

 

[Martina]

Link for image download: https://drive.google.com/drive/folders/1FrzaD-xEo5ne2vIxuOPIpoQhtC3zNIxh

 

[Martina]

The image was uploaded directly inside Pabbly Chatflow — I was not using a Google Drive folder URL or a direct file URL.

The file access was set so the image could be viewed publicly (“Anyone with the link can view”), but no raw/direct file URL was used during the upload process.